Supplier Enablement Specialist

This is a fully remote position, open to applicants in California.

📋 Description

• Perform proactive outreach via phone and email to suppliers involved in payment conversion campaigns.

• Clarify the approved electronic payment options, their benefits, and the requirements of the program.

• Communicate the payment strategies and operational guidelines of business customers.

• Address supplier inquiries and concerns regarding the adoption of electronic payments.

• Manage follow-up processes throughout supplier enrollment, closure, or formal handoff.

• Facilitate supplier participation and the adoption of electronic payment solutions.

• Review and verify supplier records, including contact information and payment details.

• Research supplier inquiries and deliver timely, accurate responses.

• Coordinate communications among business customers, suppliers, and internal financial institution teams.

• Identify and escalate commercial, technical, policy, compliance, and other non-standard issues.

• Enroll suppliers following established procedures and approved guidelines.

• Keep accurate records of outreach, enrollment, follow-ups, and case statuses.

• Track cases until completion or handoff.

• Provide activity data for monthly reports, campaign tracking, and performance evaluation.

• Manage multiple supplier cases while ensuring productivity and accuracy.

• Adhere to relevant policies, procedures, operational guides, regulatory requirements, and quality standards.

• Operate independently within client priorities, processes, and escalation protocols.

⛳️ Requirements

• A minimum of 5 years of experience in client service, sales, operations, financial services, payments, or a related field.

• At least 2 years of direct experience in supplier enablement, particularly in supporting electronic payment adoption.

• Experience in professional outbound calling or sales.

• Preferred experience in supplier onboarding, business payments, commercial cards, ACH, Treasury Management, accounts payable, or payment conversion initiatives.

• Experience working with a bank, payment provider, fintech organization, or large corporate payments program is advantageous.

• Previous experience in a regulated or compliance-driven environment is preferred.

• Moderate proficiency in Microsoft Excel, including formulas, filtering, sorting, and formatting.

• Familiarity with CRM systems, call-tracking platforms, workflow tools, or case-management systems.

• Ability to review records, research questions, apply approved solutions, and maintain precise documentation.

• Strong organizational skills with the capability to manage multiple cases, follow-ups, and competing priorities.

• Competency in meeting deadlines while ensuring quality and attention to detail.

• Excellent verbal communication skills and a professional telephone manner.

• Proficient in business email writing and stakeholder communication.

• Ability to clearly explain processes and payment options.

• Strong problem-solving skills and good judgment in distinguishing routine inquiries from issues that need escalation.

• Capacity to work independently while collaborating with suppliers, business customers, and internal teams.

• Must be eligible to work on Blend’s W2 without sponsorship.

🏝️ Benefits

• Health, Vision, Dental coverage.

• 401K retirement plan.

• Life Insurance.

• Pretax Commuter Benefits.

• Supportive team environment.

• Additional benefits include medical, dental, vision, 401K, PTO, commuter benefits, spending accounts, life insurance, disability coverage, and Employee Assistance Programs (EAPs).