Supervisor, Revenue Recovery Support

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Oversee the assigned team members, allocate tasks, and assess productivity, quality, inventory, and turnaround times.

• Train and mentor staff, offer constructive feedback, conduct performance evaluations, and address any performance-related issues.

• Engage in recruitment, onboarding, scheduling, and various employee lifecycle processes.

• Act as the primary escalation point for client inquiries, account-related concerns, payer responses, documentation requirements, payment investigations, and system issues.

• Ensure timely and accurate responses to client requests and notify management of significant or recurring challenges.

• Analyze client systems and payment activities to spot discrepancies, process inefficiencies, and revenue enhancement opportunities.

• Direct follow-ups on medical necessity, DRG validation, and Zero Balance accounts.

• Prioritize accounts based on financial potential, aging, payer stipulations, timely submissions, and client expectations.

• Conduct quality assessments and address deficiencies in account research, documentation, follow-up, and communications with clients.

• Examine team reports and performance metrics, sharing risks, trends, and suggested actions with management.

• Collaborate with Revenue Recovery, Client Success, Data Quality, Product, Technology, and other teams to resolve issues effectively.

• Maintain a solid understanding of payer policies, medical necessity criteria, DRG reimbursement principles, billing methods, and client workflows.

• Ensure that activities are in compliance with client guidelines, internal protocols, and privacy and security standards.

• Identify opportunities for workflow, training, and documentation enhancements and support approved modifications.

• Undertake additional responsibilities as necessary.

⛳️ Requirements

• High school diploma or GED is mandatory; an associate or bachelor’s degree is preferred.

• A combination of education and experience that is equivalent will be considered.

• 4+ years of experience in healthcare billing, collections, revenue cycle management, or revenue recovery is required.

• 1-2 years of supervisory or team leadership experience is preferred.

• Experience in payer follow-up, account research, payment analysis, or client support is necessary.

• Knowledge of medical necessity, DRG validation, or Zero Balance recovery is preferred.

• Proficiency in Microsoft Office, especially Excel, Word, and Outlook is essential.

• Experience with reporting tools, such as Power BI, is preferred.

• Consistent and timely attendance is required.

• Strong communication skills with employees, clients, and cross-functional partners are necessary.

• Ability to prioritize and manage multiple competing projects and priorities simultaneously is essential.

• Capability to work efficiently in a production environment with shifting priorities and deadlines is required.

• Strong analytical, organizational, and problem-solving abilities are crucial.

• Must handle patient health information and confidential client information with appropriate care.

• Candidates must be able to perform each essential duty satisfactorily; reasonable accommodations may be provided for qualified individuals with disabilities.

🏝️ Benefits

• Full-Time employment.

• Opportunities for professional growth and development.

• Access to tools, resources, and support for career advancement.

• A flexible, family-oriented work culture.

• Support for work-life balance.

• Empowerment of employees.

• Recognized as a top employer by Top Workplaces.