Patient Services Representative II

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage over 100 calls daily

• Aid in scheduling appointments for the office, lab, and nursing staff

• Take comprehensive messages in accordance with providers' instructions

• Juggle responsibilities between office tasks and provider guidelines

• Demonstrate knowledge of insurance processes and referral systems

• Utilize independent judgment to distinguish between urgent and routine issues

• Work Monday through Friday during daytime hours, with no holidays or weekends

⛳️ Requirements

• A high school diploma is mandatory

• Experience in a Call Center or Front Desk setting is preferred

• Previous experience and thorough understanding of insurance is desirable

• Strong interpersonal skills, with the ability to build and maintain effective relationships with patients, physicians, management, staff, and other stakeholders

• Outstanding customer service abilities, demonstrating independent thinking, sound judgment, and creativity when addressing customer concerns

• Capability to manage multiple priorities and navigate challenging situations effectively

• Excellent verbal communication skills

• Proficient in using personal computers and relevant software applications

• Must reside within 30 miles of SCH

🏝️ Benefits

• Medical, Dental, and Vision insurance options

• Life insurance coverage

• Flexible Spending Account

• Additional voluntary benefit programs

• Paid Time Off (PTO) and Sick leave

• 401(k) retirement plan with a matching contribution

• Wellness initiatives

• Tuition Reimbursement