Program Coordinator

This is a fully remote position, open to applicants in Canada.

📋 Description

• Assist in the daily implementation and management of a sector-specific workforce development initiative aimed at Ontario’s manufacturing and automotive sectors.

• Aid in the recruitment and enrollment of participants.

• Organize training cohorts and activities that engage employers.

• Serve as a liaison with delivery partners, service providers, employers, and various stakeholders.

• Monitor program performance, outcomes, schedules, and deliverables.

• Support employer-focused initiatives, including hybrid training, AI Adoption Squads, AI Roadmaps, and pilot projects.

• Identify program participants and foster relationships with industry and community stakeholders.

• Recruit participants, short-term consultants, industry experts, coaches, and subject matter experts for webinars.

• Deliver presentations, facilitate workshops, and lead informational sessions.

• Address participant inquiries via email and phone.

• Attend events and focus groups to present information, network, and gather insights.

• Draft emails, reports, and various correspondence on behalf of ICTC.

• Develop, coordinate, and distribute communication materials.

• Manage travel and meeting/event logistics, including catering and audiovisual requirements.

• Contribute content for promotional materials.

• Set up Zoom sessions and customize the Zoom User Guide.

• Promote ICTC and identify funding opportunities through engagement with external partners and the community.

• Share information and resources regarding ICTC programs, products, and services.

• Collaborate with internal staff, provide updates, and seek staff input and support.

• Assist with reporting requirements for funders and internal stakeholders.

• Perform additional duties as assigned by the manager.

⛳️ Requirements

• Minimum of 2.5 years’ experience in a similar role, providing coordination for a program or project, with a proven track record of meeting program targets.

• Practical experience in projects and programs that consider diversity.

• Excellent written and verbal communication abilities.

• Capability to present professionally and communicate effectively with senior and diverse audiences.

• Proficient in preparing and proofreading PowerPoint presentations, emails, reports, articles, and other communications.

• Outstanding organizational skills with the ability to multitask and adjust to shifting priorities.

• At least 2 years of experience in customer experience support, account management, or customer success roles.

• Documented success in a customer-facing position.

• Proven sourcing capabilities through networking, referrals, recruitment, database searches, and cold calling.

• Ability to engage and influence individuals.

• Comfortable with cold calls, presentations, and in-person interactions.

• Demonstrated success in conducting presentations and/or facilitating workshops.

• Bilingual proficiency in both English and French, written and spoken, is advantageous.

• Post-secondary degree or diploma in Business Administration, Project Management, Communications, Adult Education, Community Development, Public Administration, or a related discipline.

• Project Management certification (CAPM, PMP, or equivalent) is a plus.

• Ability to handle confidential learner data and program information with high integrity, sound judgment, and ethical compliance.

• Dependability, organizational skills, and accountability to meet project and funder deliverable requirements.

• Openness to change, evolving requirements, and ongoing feedback.

• Ability to work effectively with distributed teams across Canada.

• Initiative and capability to work with limited precedents and minimal supervision.

• Self-motivated and proactive.

• Ability to collaborate with stakeholders and teams to achieve common goals.

• Professional representation in interactions with learners, partners, and vendors.

• Commitment to professional growth and an understanding of ICT trends.

• Dedication to diversity, inclusion, and equitable learning environments.

🏝️ Benefits

• A mission-driven, entrepreneurial organization focused on enhancing Canada's competitive edge in the digital economy.

• Opportunity to lead impactful programs that foster economic growth and shape the future of Canadian enterprises.

• A dynamic, collaborative, innovative, and forward-thinking work environment.

• Flexible remote work arrangements.

• Equal opportunity employer.

• Accommodation measures provided during the hiring process.