Supervisor, Project Coordination

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Oversee the organization and support of installation projects to guarantee timely execution and successful results.

• Monitor team workloads and resource distribution to ensure proper coverage and efficient task allocation.

• Ensure consistent implementation of scheduling, documentation, communication, and project support processes.

• Assist in resolving escalated scheduling conflicts, customer issues, resource limitations, and project-related challenges.

• Collaborate with field operations, project management, and other departments to enhance coordination and service delivery.

• Ensure project documentation, tracking systems, and administrative records are precise, complete, and maintained according to company standards.

• Gather, analyze, and interpret operational and performance data related to project coordination activities.

• Develop and maintain reports, dashboards, and KPIs to assess team productivity and effectiveness.

• Analyze trends associated with project volume, project status changes, work orders, scheduling activities, labor utilization, material movement, backlog management, and other operational metrics.

• Provide regular updates and recommendations to leadership regarding team performance, capacity needs, process efficiency, and business trends.

• Identify opportunities for process enhancements and operational efficiencies through data analysis and performance tracking.

• Aid in forecasting and workforce planning by analyzing workload trends and resource requirements.

• Establish and uphold standardized procedures and best practices for project coordination tasks.

• Monitor team adherence to internal processes, documentation standards, and customer service expectations.

• Evaluate workflows and implement process improvements to boost efficiency, accuracy, and scalability.

• Support continuous improvement initiatives that enhance customer experiences and operational performance.

• Engage in the development and implementation of new tools, systems, and reporting capabilities.

• Act as a liaison between Project Coordinators, field operations, project management, and other business functions.

• Collaborate with leadership to set priorities, staffing strategies, and operational objectives.

• Assist with departmental initiatives and special projects as assigned.

• Communicate operational trends, challenges, and recommendations to management.

⛳️ Requirements

• High school diploma or GED.

• More than 5 years of relevant experience, including customer service, dispatch, or technical support; or an equivalent combination of education and experience.

• Familiarity with project management, workforce management, ERP, or scheduling software.

• Experience with scheduling or workforce management software.

• Knowledge of low-voltage systems, construction projects, or technical terminology.

• Proficient in Microsoft Office and comfortable utilizing business software tools.

• Experience in creating dashboards and data visualizations using Excel, Power BI, or similar reporting tools.

• Strong attention to detail and accuracy in documentation.

• Excellent communication, organization, problem-solving, and customer service skills.

• Ability to manage workload independently, prioritize tasks, and work with minimal supervision.

• Capable of collaborating effectively with both office and field teams.

• Demonstrates a willingness to learn, grow, and adapt within a professional setting.

• Preferred: Associate's or Bachelor's degree in Business, Project Management, Operations Management, or a related field.

• Preferred: Experience in leading teams within construction, security integration, fire alarm, low-voltage, AV integration, or technical service environments.

🏝️ Benefits

• Comprehensive benefits package.