Supervisor, Pre-Foreclosure

This is a fully remote position, open to applicants in United States.

📋 Description

• Supervise and assess employee performance to guarantee compliance with post NOI Pre-Foreclosure due diligence, audit standards, timelines, and adherence to policies and procedures.

• Work in conjunction with other departments to pinpoint and enact strategies for process improvements.

• Ensure that staff accurately execute the itemized foreclosure referral checklist to validate eligibility for the initial legal action.

• Oversee projects aimed at implementing statutory modifications in pre-foreclosure delinquency notifications.

• Analyze exception reports related to the eligibility of files prepared for First Legal actions.

• Compile and evaluate daily delinquency reports.

• Foster relationships and collaborate with internal teams to enhance efficiencies and effectiveness across departments.

• Manage the daily operations of staff and ensure that corporate standards are consistently upheld.

• Work with breach and foreclosure validation teams to guarantee compliance with deadlines.

• Execute additional responsibilities and engage in special projects as assigned.

⛳️ Requirements

• In-depth knowledge of the Fair Debt Collection Practices Act.

• Strong understanding of loss mitigation, payment history, and the pre-foreclosure process.

• Familiarity with mortgage software, such as FiServ and GNMA-EVARS.

• Intermediate skills in MS Office applications.

• Capability to organize and prioritize the work schedules of others on a short-term basis.

• Ability to make decisions with a moderate impact on the immediate work unit.

• Proficiency in reconciling reinstatement amounts and verifying results for accuracy.

• Effective communication skills with various levels of management and the ability to report escalated issues.

• Competence in completing routine forms, utilizing existing form letters, and/or conducting standard oral communication.

• High school diploma or equivalent practical experience.

• One (1) to three (3) years of experience as a Collections and/or Pre-Foreclosure Supervisor, along with Mortgage Servicing experience.

🏝️ Benefits

• Comprehensive healthcare plans for you and your family.

• Discretionary 401(k) matching at 50% of the first 4% of your contributions.

• Discounts on fitness, dining, retail, and more through the employee portal.

• Tailored training programs designed to help you progress in your career.

• Employee referral bonuses.

• Educational reimbursement opportunities.

• Contributions to the community through the Carrington Charitable Foundation.