Supervisor, Pharmacy Quality

This is a fully remote position, open to applicants in Alabama, +26 more states.

📋 Description

• Oversee the effectiveness of the Specialty Pharmacy Quality Management Program.

• Identify, assign, and oversee the tasks of quality analysts.

• Monitor the Quality team's performance and individual analysts, implementing improvements as needed.

• Supervise evaluations conducted by analysts and collaborate to develop enhancement plans for agents.

• Develop project plans aimed at improvements and ensure their successful implementation.

• Generate reports that support enhancements and outcome-based evaluations post-improvements.

• Recommend quality metrics, benchmarks, action plans, and data analysis for the specialty pharmacy.

• Regularly request, review, and evaluate quality monitoring data.

• Assess internal and external customer feedback to evaluate the performance of quality analysts and pharmacy staff.

• Monitor, trend, and analyze escalations and data anomalies to determine root causes and areas for improvement.

• Maintain a strong calibration process to ensure consistency throughout the Quality Management Program.

• Drive improvements by drafting business requirements and testing enhancements.

• Present current assessments and recommendations to leadership, utilizing data effectively.

• Perform additional duties as required.

⛳️ Requirements

• An associate degree or a minimum of 2 years of relevant experience is required.

• Experience in a supervisory role or as a quality analyst is preferred.

• Proficient in using data to make informed assessments and recommendations for change.

• Experience in developing and implementing improvements is necessary.

• Proven excellence in a customer service capacity.

• Active participation in, adherence to, and support for compliance program objectives is essential.

• Ability to consistently engage cooperatively and respectfully with colleagues.

• Residents must be from Arizona, Alabama, Arkansas, California, Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Louisiana, Maryland, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington, or Wisconsin.

• Availability is required from Monday to Friday, 8 am to 5 pm CST.

🏝️ Benefits

• Comprehensive industry-leading benefits for Health, Dental, and Vision insurance.

• 20 days of paid time off.

• 4 weeks of paid parental leave.

• 9 paid holidays.

• 401K company match of up to 5% with no vesting requirement.

• Adoption Assistance Program.

• Flexible Spending Account.

• Educational Assistance Plan and support for Professional Memberships.

• Referral Bonus Program offering up to $750!

• STAR Bonus percentage (At Risk Maximum): 10.00.