Supervisor, Specialty Pharmacy Support Services

This is a fully remote position, open to applicants in Alabama, +26 more states.

📋 Description

• Oversee the daily functions of a team consisting of Reimbursement or Intake Specialists.

• Organize and supervise staff schedules and daily workflows.

• Foster employee development, assess performance, and offer constructive feedback.

• Manage the resolution of employee relations challenges.

• Engage in the hiring process, training, and performance evaluations of staff.

• Create, monitor, and ensure compliance with quality, service, and production metrics.

• Track task completion times to align with internal standards and client performance commitments.

• Support the Associate Manager of Pharmacy Services in evaluating costs against budget goals.

• Address staff inquiries and tackle operational, system, customer service, quality, and professional matters.

• Participate in production activities as necessary.

• Initiate programs and process enhancements to improve customer service for both internal and external clients.

• Collaborate with the Associate Manager of Pharmacy Services to analyze pharmacy operations and overall efficiency.

• Act as an escalation point for issues that require advanced expertise or discretion.

• Represent pharmacy operations and services in cross-departmental meetings and projects.

• Take part in ongoing quality improvement initiatives and quality meetings.

• Execute additional tasks as assigned.

⛳️ Requirements

• A Bachelor’s degree or equivalent experience is preferred.

• A Certified Pharmacy Technician certificate (CPhT) is required for supervision of Intake Specialists.

• 2 to 5 years of experience; prior experience in a pharmacy environment is preferred.

• Proficient in Microsoft Outlook, Word, and Excel.

• Strong understanding of current pharmacy regulations.

• Actively participate in, adhere to, and support the objectives of the compliance program.

• Ability to consistently engage cooperatively and respectfully with fellow employees.

• Remote work is available only for residents of Arizona, Alabama, Arkansas, California, Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Louisiana, Maryland, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington, or Wisconsin.

• Work schedule is Monday to Friday, from 8 AM to 5 PM.

🏝️ Benefits

• Exceptional industry-leading benefits for Health, Dental, and Vision insurance.

• 20 days of paid time off.

• 4 weeks of paid parental leave.

• 9 paid holidays.

• 401K company match of up to 5% with no vesting requirement.

• Adoption Assistance Program.

• Flexible Spending Account.

• Educational Assistance Plan and support for Professional Memberships.

• Referral Bonus Program offering up to $750!

• STAR Bonus: maximum at-risk of 10.00%.

• Opportunity for remote work.