Supervisor, Payment Posting

This is a fully remote position, open to applicants in United States.

📋 Description

• Post, adjust, and monitor patient accounts receivable.

• Investigate, identify, and resolve issues that lead to delays in the submission or payment of accounts.

• Proactively communicate accounts receivable concerns to management to ensure compliance and accuracy.

• Carry out administrative and clerical tasks that support revenue cycle functions.

• Provide daily oversight and leadership to Posting Leads and Specialists in all regions.

• Meet productivity targets and ensure timely and accurate posting of payments and adjustments.

• Guarantee precise month-end balancing across all regions.

• Collaborate with operational staff to review and address issues.

• Assist with patient billing inquiries.

• Document patient accounts in the billing system.

• Stay updated on payer guidelines and reimbursement policies.

• Manage daily posting operations and procedures.

• Oversee patient collections, including both internal and external bad debt, in all regions.

• Set up EFT/ERA.

• Monitor analytics production reports.

• Develop workflows to enhance productivity and efficiency.

• Act as the primary contact for posting leads, managers, accounting, and other stakeholders.

• Manage external sites such as Alle and Care Credit.

• Handle hiring, training, performance evaluations, productivity monitoring, scheduling, and performance management.

• Lead monthly team meetings.

• Participate in audits and process improvement initiatives.

• Maintain regular and predictable attendance.

• Travel to various locations as required.

• Report to the Director of Cash Management.

⛳️ Requirements

• High school diploma or GED is required; an associate degree in a related field is strongly preferred.

• A minimum of five years of payment-posting experience in a medical environment.

• At least two years of leadership experience.

• Knowledge of third-party billing and collection requirements, including Medicare, Medicaid, and managed care.

• Extensive experience in posting recoupments and reversals.

• Ability to read and interpret Explanations of Benefits (EOBs).

• Strong communication, critical-thinking, negotiation, and multitasking abilities.

• Professional, team-oriented, and results-driven approach.

• Capacity to handle complaints diplomatically and perform effectively under pressure.

• Applicants must be legally authorized to work in the United States on a full-time basis.

🏝️ Benefits

• Competitive Pay – Attractive compensation to reward your hard work.

• Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans to keep you covered.

• Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting.

• Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year.

• Company-Paid Life Insurance – Basic life coverage, with options for additional plans.

• Disability Protection – Short-term and long-term disability coverage.

• Additional Wellness Plans – Accident, critical illness, and identity theft protection plans.

• Employee Assistance Program (EAP) – Confidential support for personal or work-related challenges.

• Exclusive Employee Discounts.

• Referral Bonus Program.