Credit Control Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee a specific portfolio of customer accounts and take charge of the complete collection process.

• Actively follow up on overdue invoices through both written and verbal communication.

• Secure, monitor, and manage commitments to pay, and follow up on any missed payments.

• Escalate accounts that are delinquent according to set guidelines and timelines.

• Identify, record, and resolve disputes related to invoices and payments.

• Collaborate with Billing, Sales, Credit, and Operations teams to address the root causes of non-payment.

• Accurately document disputes, agreements, and outcomes in financial systems.

• Prepare and sustain weekly cash collection forecasts.

• Keep account notes, reason codes, and status updates current.

• Assist with regional accounts receivable reviews by providing insights into risks, blockers, and anticipated cash timing.

• Engage with customers regarding their payment status and expectations.

• Work in partnership with internal stakeholders on customer actions, escalations, and next steps.

• Support approved consequence-management actions, such as applying interest or suspending service.

• Adhere to global collections processes, service level agreements, documentation standards, and internal controls.

• Contribute to initiatives aimed at continuous improvement within the Collections function.

⛳️ Requirements

• Over 3 years of experience in Accounts Receivable, Cash Collections, or a related finance role.

• Proven experience in managing a customer portfolio independently.

• Familiarity with ERP-based accounts receivable systems and structured collections processes.

• Strong grasp of accounts receivable and cash collection principles.

• Capability to analyze payment behaviors and prioritize collection actions effectively.

• Excellent organizational skills with a keen attention to detail and follow-through.

• Strong written and verbal communication abilities.

• Effective collaboration with cross-functional teams in a dynamic environment.

• Experience in a global, multi-entity, or B2B setting is preferred.

• Previous exposure to dispute-heavy or project-based billing models is advantageous.

• Comfort with reporting tools, dashboards, or automation-supported workflows is preferred.

🏝️ Benefits

• Opportunities for remote work.

• Options for hybrid work arrangements.

• Flexible work schedules.

• An inclusive workplace experience.

• Opportunities to connect with colleagues, share ideas, and foster meaningful relationships.

• Commitment to sustainability.

• An opportunity to work in a global and diverse environment.