Service Delivery Executive

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a strategic consultant and lead for Data & Digital analytics services within academic medical centers, extensive health systems, children’s hospitals, and community hospitals.

• Provide guidance to client executives regarding strategic priorities and opportunities for performance enhancement by aligning Vizient analytics, capabilities, and service offerings with organizational objectives.

• Generate actionable insights utilizing clinical, operational, quality, utilization, cost, strategic, market, and supply analytics.

• Identify and rank system-wide and individual hospital opportunities, translating analytics into strategic recommendations and measurable improvement initiatives.

• Facilitate strategic and performance enhancement discussions with client leadership, including C-suite executives.

• Develop, implement, assess, and maintain performance improvement plans that focus on quality of care, capacity and throughput, length of stay, workforce productivity, utilization, and cost performance.

• Influence client engagement in Vizient analytic and service offerings to boost adoption, involvement, outcomes, and demonstrated value.

• Create and implement action plans that enhance client engagement, elevate satisfaction, and aid in account planning for a seamless client experience.

• Work collaboratively with internal product, analytics, data, advisory, and account teams to meet client needs and ensure data integrity, health, and optimization.

• Support retention and growth by pinpointing additional service and subscription opportunities, contributing to sales initiatives, and developing an opportunity pipeline.

• Measure and report performance improvement outcomes to showcase the value generated through Vizient solutions and promote sustained client success.

⛳️ Requirements

• Preferred relevant degree.

• Minimum of 7 years of relevant experience required.

• Required experience in healthcare quality improvement, performance enhancement, operations, or healthcare strategy, ideally in a leadership role.

• Proven experience utilizing operational and quality data to formulate strategic recommendations and drive measurable performance improvements is required.

• Required experience in presenting to and advising C-suite leaders in hospitals and health systems.

• Experience in interpreting and applying clinical, operational, quality, utilization, cost, market, and/or supply chain data is required.

• Preferred understanding of healthcare operational performance measures, including length of stay, capacity and throughput, workforce productivity, and overtime, along with their strategic implications.

• Preferred experience in performance improvement leadership, healthcare strategy, and project management.

• Preferred background in acute care healthcare and Certified Professional in Healthcare Quality (CPHQ) certification.

• Willingness to travel is essential.

🏝️ Benefits

• Comprehensive benefits package.

• Eligibility for incentives.

• Opportunities for both personal and professional growth.

• Inclusive work environment.