Supervisor – Implementation Technical Services Ops

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the daily operations for the assigned team.

• Manage the designated group and assign work tasks appropriately.

• Train, mentor, and enhance the skills of both new and existing team members.

• Address escalated concerns from customers or internal teams in a collaborative manner.

• Conduct business or team update communications via meetings, one-on-ones, or team huddles.

• Provide feedback to managers on performance management, promotion prospects, employment status changes, and performance challenges.

• Create and execute action plans aimed at improving team or individual performance.

• Serve as a technical resource for the Support Team.

• Act as a subject matter expert in critical departmental areas.

• Develop and revise processes and internal training materials.

⛳️ Requirements

• At least 2–3 years of experience in a benefits support position.

• Preferred experience in tax-advantaged plans (FSA, HSA, HRA, Commuter).

• 2–3 years of supervisory experience in a technical or problem-solving capacity.

• A minimum of 2 years in a technical or problem-solving client-facing role is required.

• A Bachelor’s Degree is mandatory.

• Proven experience in taking ownership and accountability for group responsibilities.

• Strong preference for prior experience in benefits.

• Previous experience with payroll systems is strongly preferred.

• Prior supervisory or mentoring experience is preferred.

• Experience in project management, data analysis, or benefits support is a plus.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Disability insurance.

• 401(k) matching.

• Employee perks supporting employees, their families, and financial well-being.

• Opportunities for career development.

• Annual restricted stock unit grants based on individual performance.