Supervisor, Client Delivery

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Assist the Director in the planning, execution, and success of both domestic and international experiential programs.

• Oversee the tactical and operational aspects of high-touch programs.

• Organize accommodations, transportation, ticketing, hospitality venues, food and beverage, entertainment, gifting, staffing, guest communications, and additional program details.

• Manage event lifecycle logistics, including hotel room blocks, ground transportation, registration, uniforms, collateral, signage, itineraries, and onsite materials.

• Create meeting materials, presentations, status updates, guest communications, and both internal and external communications.

• Collaborate with clients, internal teams, vendors, suppliers, and onsite field staff.

• Develop guest registration content, event communications, FAQs, confirmation messages, and itineraries.

• Assist with program budgets, track expenses, process invoices, reconcile costs, and keep financial records up to date.

• Enhance templates, tracking tools, operating procedures, and post-program reporting.

• Travel for site inspections, client meetings, and onsite program execution.

⛳️ Requirements

• Demonstrated experience in supporting the planning and execution of high-touch corporate hospitality programs in both domestic and international markets.

• Experience in coordinating accommodations, transportation, ticketing, hospitality venues, food and beverage, entertainment, gifting, staffing, guest communications, and other operational aspects.

• Familiarity with managing event lifecycle details such as hotel room blocks, ground transportation, registration, gifting, uniforms, marketing collateral, signage, guest itineraries, and onsite materials.

• Ability to sustain project plans, workback schedules, timelines, checklists, and tracking documents.

• Strong client service and stakeholder relationship management skills.

• Excellent written communication abilities.

• Experience in supporting budgets across various programs and markets.

• Proficient in monitoring expenses, processing invoices, reconciling costs, maintaining accurate financial records, and identifying variances or risks.

• Background in corporate event coordination, hospitality, experiential marketing, logistical planning, and/or high-stakes onsite execution.

• Proficient in Microsoft Office and relevant project management, registration, and event technology platforms.

• Willingness and ability to travel domestically and internationally.

• Capability to work extended periods from host cities or local offices, with flexible availability during nights, weekends, and holidays.

🏝️ Benefits

• Health insurance

• Vision insurance

• Dental insurance

• 401k

• Employee stock purchase plan

• Vacation

• Personal days

• Paid holiday time

• Disability insurance

• Life insurance

• FSA/HSA plans

• Remote work from host cities or local offices

• Flexible availability during nights, weekends, and holidays