Supervisor, Care Management – Social Worker

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Oversee the care management team and the coordination of behavioral health services for members.

• Enhance the quality and effectiveness of care management in addressing mental and behavioral health needs.

• Manage daily escalations and care management challenges involving members or providers.

• Review and monitor necessary care management documentation to ensure compliance with regulatory and contractual standards.

• Allocate caseloads in accordance with state regulations, staff expertise, and the requirements of members.

• Collaborate with senior management on complex and escalated behavioral health cases.

• Offer support and guidance to junior team members regarding member issues.

• Educate and supply the care management team with resources related to initiatives and member outreach efforts.

• Assess team performance and deliver feedback on objectives and career development milestones.

• Mentor and advise care management team members and providers on care quality, service options, procedures, referrals, and healthcare benefits.

• Track reports and quality/productivity metrics; conduct regular staff audits as necessary.

• Aid in the onboarding, recruitment, and training of care management team members.

• Undertake additional duties as assigned.

⛳️ Requirements

• Applicants must reside in Illinois.

• Willingness to travel up to 10% of the time.

• Licensed clinician with experience in supporting children in a behavioral health environment.

• Experience collaborating with Care Coordination and Support Organizations (CCSOs), community organizations, and other stakeholders.

• Strong skills in relationship-building and collaboration.

• Previous leadership experience is required.

• Master's degree or graduation from an accredited nursing school.

• A minimum of 4 years of relevant experience.

• Licensed Clinical Behavioral Health Professional or RN, in accordance with state contract requirements (e.g., LCSW, LMSW, LMFT, LMHC, or RN with behavioral health experience).

• Must adhere to all policies and standards.

🏝️ Benefits

• Competitive salary.

• Health insurance coverage.

• 401K retirement plan.

• Stock purchase options.

• Tuition reimbursement program.

• Paid time off in addition to holidays.

• Flexible work arrangements, including remote, hybrid, field, or office schedules.

• Additional incentive programs may be included in total compensation.