Success Manager

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Serve as a strategic advisor and growth partner for key merchants.

• Enhance merchant lifetime value, product adoption, expansion avenues, and retention rates.

• Lead Addi's commercial team, consisting of over 15 members.

• Manage commercial relationships with top key accounts.

• Create and execute team performance management strategies incorporating KPIs and regular tracking.

• Foster a culture of commercial excellence, accountability, and ongoing improvement.

• Develop brand account plans featuring monthly actions and coordination between Sales and Marketing.

• Conduct essential Monthly Business Reviews with each brand’s Commercial Lead.

• Present commercial pitches that cover sales performance, marketing strategies, and growth plans.

• Generate automated weekly performance reports for partners.

• Oversee the implementation of the Marketing Machine GTM, PACs, trade marketing initiatives, and Vendor Vault rollout.

• Ensure at least 90% activation of newly onboarded merchants within 30 days.

• Achieve a minimum of 20% quarter-over-quarter GMV growth across the managed portfolio.

• Create customized success plans for all high-potential merchants.

• Provide structured field insights to inform Addi’s product roadmap and go-to-market strategy.

• Engage in interviews, a case study, and a co-founder interview as part of the hiring process.

⛳️ Requirements

• Minimum of 6 years of experience in Customer Success, Account Management, Sales, or Strategy roles.

• Proven ability to manage B2B client portfolios and deliver commercial results.

• Experience in fintech, SaaS, payments, retail technology, or e-commerce platforms is highly preferred.

• Familiarity with digital checkout flows, embedded finance, or merchant onboarding is a plus.

• Capability to influence and advise decision-makers at various levels of merchant maturity.

• Strong active listening skills and the ability to convert merchant sentiment into actionable steps.

• Effective communication skills across various functions and levels, both internally and externally.

• Data-centric understanding of merchant performance and obstacles.

• Experience in identifying bottlenecks and leading cross-functional improvement initiatives.

• Ability to develop frameworks and processes that enhance team efficiency and ensure merchant consistency.

• Proficient in using Salesforce, Looker, Power BI, or similar CRM platforms.

• Solid understanding of GMV, activation, repayment, NPS, and other key merchant metrics.

• Skilled in creating dashboards and establishing reporting cadences.

• Responsible for merchant outcomes and committed to ambitious goal-setting.

• Conversational English proficiency is required as stated in the application form.

🏝️ Benefits

• Competitive compensation package.

• Equity in the company.

• Comprehensive benefits that extend beyond the basics.

• Flexibility to work remotely.

• Opportunities for growth within a rapidly scaling fintech.

• Collaborative and world-class team environment.

• Engage in meaningful ownership of high-impact projects.

• Quick, transparent, and engaging hiring process.

• Feedback provided regardless of the hiring outcome.