Customer Success Consultant

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Serve as the primary point of contact for customers throughout their journey with us.

• Foster strong, lasting relationships with customers.

• Meet and/or surpass set revenue benchmarks by maintaining and renewing Cengage customers.

• Create and execute personalized success plans that align with customer objectives and enhance product usage.

• Offer proactive training and guidance that reflects customer goals, best practices, and usage analytics.

• Represent customers in the resolution of high-severity issues.

• Perform regular health assessments to evaluate value realization and pinpoint growth opportunities.

• Analyze customer data to identify risks, renewal hurdles, and upselling possibilities.

⛳️ Requirements

• Demonstrated ability to swiftly learn and master new systems and applications.

• Exceptional communication and presentation abilities.

• Strong analytical capabilities with the talent to convert data into actionable insights.

• Proficient in conveying technical concepts in a clear and business-friendly manner.

• Adept at managing and prioritizing multiple customer needs concurrently.

• Bachelor's degree is preferred.

• Over 5 years of experience in a Sales or Customer Success position.

• Background in Educational Technology or Higher Education.

• Familiarity with the Higher Education sector, including Learning Management Systems (LMS).

• Willingness to travel 20-30% of the time by air and car.

🏝️ Benefits

• Variable Sales incentive compensation program with an annual individual target of $35,000.

• Comprehensive Total Rewards package.

• Reasonable accommodations for qualified individuals with disabilities, including during the job application process.