Regional Customer Success Manager – Automotive

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Take ownership of the success and overall health for a segment of Podium’s Automotive clientele.

• Formulate strategies that enhance customer engagement and satisfaction while reducing churn.

• Collaborate with portfolio clients throughout their Podium experience to maximize the benefits of Podium’s Interaction Management platform and achieve their business objectives.

• Ensure high levels of customer satisfaction, manage product usage, and accelerate the realization of customer value.

• Be prepared to travel 35–40% of the time.

• Act as the main point of contact after sales for small business clients.

• Promote and boost the adoption and utilization of Podium's products.

• Assist customers in attaining optimal product value and fulfilling their business goals.

• Identify opportunities for upselling and cross-selling within existing accounts.

• Engage customers during the renewal phase to secure renewals and enhance retention.

• Comprehend customer business objectives and industry challenges; conduct regular check-ins and provide usage-optimization recommendations.

• Address customer inquiries, issues, and escalations while proactively managing challenges.

• Cultivate strong customer relationships, act as a trusted advisor and advocate, and communicate feedback to product and engineering teams.

⛳️ Requirements

• At least 1 year of experience in a customer-facing position, such as Customer Success Manager, Account Manager, or Client Services Manager, ideally within the software or SaaS sector.

• Familiarity with AI technologies (e.g., LLMs, Voice AI, automation platforms) along with practical experience applying them in real-world scenarios.

• Excellent communication and interpersonal skills, with the capacity to establish rapport and credibility with customers at all levels.

• Strong problem-solving and analytical skills to effectively understand and tackle customer challenges.

• Technically proficient and quick to grasp complex software concepts.

• An empathetic and customer-oriented mindset dedicated to driving customer success.

• Results-focused with an emphasis on meeting and surpassing customer satisfaction and retention targets.

• A collaborative team player capable of working cross-functionally to achieve shared goals.

• A growth-oriented perspective on AI.

• Experience with customer success platforms and tools.

• Familiarity with CRM and customer support software.

• Understanding of online reputation management and customer feedback processes.

🏝️ Benefits

• Open and transparent workplace culture.

• Life insurance and both long and short-term disability coverage.

• Paid maternity and paternity leave.

• Fertility benefits.

• Generous vacation policy, including three 4-day summer holiday weekends.

• Comprehensive medical, dental, and vision insurance.

• 401k retirement plan.

• Bi-annual swag drops featuring stylish Podium gear and apparel.

• Opportunity to work with leaders in AI technology.

• Unlock career-defining growth opportunities.

• Collaborate with top-tier talent.

• Make a significant impact on local businesses.