Subscription Retention Specialist

This is a fully remote position, open to applicants in Nicaragua, +3 more countries.

📋 Description

• Foster customer loyalty by recognizing customer needs and delivering effective solutions.

• Manage account maintenance, process payment updates, handle collections, and address cancellation requests.

• Perform follow-up communications to ensure customer accounts remain active and in good standing.

• Meticulously record customer interactions utilizing the CRM platform.

• Achieve individual and team performance targets, focusing on customer experience and retention metrics.

• Work collaboratively with colleagues to enhance the overall customer experience.

⛳️ Requirements

• Proficient in English (B2+ level).

• Minimum of one year experience in customer retention, collections, sales, or in a call center setting.

• Excellent communication, negotiation, and objection handling capabilities.

• Proven ability to build rapport and address customer concerns effectively.

• Self-driven, reliable, and organized; comfortable utilizing multiple applications simultaneously.

• Strong organizational and time management abilities.

• Experience in B2B, B2C, subscription services, or technology-related sectors is advantageous.

• Personal Windows 10/11 computer equipped with an Intel Core i3/i5 or AMD Ryzen 3/5 processor.

• Dependable high-speed wired internet connection.

• A quiet and distraction-free workspace.

• USB headset featuring a noise-cancelling microphone.

🏝️ Benefits

• Monthly salary starting at $800, based on candidate experience, paid through Deel.

• Unlimited commission potential.

• Performance-based bonuses.

• Position as an Independent Contractor.

• Fully remote work opportunity.

• Work schedule from Monday to Saturday with 8-hour shifts between 7:00 AM and 7:00 PM Eastern Time.

• Sundays are off.

• 15 days of paid time off.