This is a fully remote position, open to applicants in Arizona.

📋 Description

• Address same-day customer sales and cancellation inquiries assigned to the Inside Sales Channel.

• Formulate and execute sales and retention strategies to optimize revenue while minimizing cancellations and rate rollbacks.

• Secure updated agreements and commitments from customers.

• Handle customer service escalations within the designated territory.

• Acquire and maintain current WM customers through consultative selling techniques.

• Achieve customer sales and retention targets while assisting the Market Area Sales Manager with specific customer challenges.

• Mitigate cancellation requests to minimize account losses.

• Implement sales and retention calling plans to enhance service and profitability while reducing price rollbacks.

• Align WM services with customer requirements and effectively communicate pricing and service strategies.

• Utilize WM sales productivity software tools, including Prospect and Customer Database, Proposal Program, Pricing Tools, Genesys, and Green Pages.

• Develop detailed proposals and recommend options for equipment optimization and leasing.

• Suggest solutions that adhere to local, state, and federal regulations.

• Revise and secure customer service agreements.

⛳️ Requirements

• Must reside and work in the U.S.

• High school diploma or GED (accredited) is required.

• At least one year of relevant work experience.

• A minimum of one year of experience in a consumer-based sales environment.

• Experience in customer retention is essential.

• Internal requirement: nine months of demonstrated success in a role involving customer interaction.

• Proficiency in computer skills and software applications.

• Ability to build relationships, communicate effectively, exhibit professionalism, make informed decisions, think strategically, achieve results, understand the business, influence and negotiate, manage time/work efficiently, and adhere to ethical practices.