Student Service Advisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Guide and support students in the College of Adult and Graduate Studies to achieve their educational goals and successfully complete their degrees.

• Deliver high-quality, Christ-centered advising aimed at fostering academic success, spiritual development, and global engagement.

• Respond to student inquiries through various channels including phone, email, and in-person appointments, tailored to the student's location.

• Maintain documentation of advising interactions within student records.

• Offer guidance on course registration, financial aid, academic progress, transfer credits, work-life balance, student resources, faculty issues, and other student needs.

• Make proactive outbound calls to evaluate early-intervention requirements and strengthen advisor-advisee relationships.

• Identify barriers to course completion or registration and motivate students to persevere and excel academically.

• Analyze, organize, and refresh reports, spreadsheets, and templates as needed.

• Ensure data integrity, facilitate effective student communication, and manage retention trend reporting.

• Interpret and analyze student data to proactively reach out to students and meet monthly retention targets.

• Collaborate with other departments to handle and process urgent student requests efficiently.

• Prepare and strategize for upcoming academic blocks and semesters.

• Work with colleagues on special initiatives and projects.

• Participate in team meetings, training webinars, and conference calls.

• Execute additional duties as assigned.

⛳️ Requirements

• Proficient in technology.

• Strong command of Microsoft Excel and Outlook.

• Comfortable with a significant volume of inbound and outbound calls.

• Capable of articulating thoughts clearly, persuasively, and professionally to students.

• Possess self-confidence, patience, empathy, and availability while establishing rapport with students.

• Quick to understand and adapt to the diverse needs and characteristics of multiple generations.

• Innovative thinking and initiative to devise solutions while clarifying and enforcing CCU’s policies and expectations.

• Flexible, teachable, and open to change.

• Skilled at proactively identifying suitable resources in unfamiliar scenarios.

• Ability to recognize and learn from mistakes.

• Maintain cooperative working relationships and operate with integrity and respect.

• Thrive in a dynamic call center environment while managing distractions professionally.

• Previous experience in advising, student services, higher education, public relations, customer service, or related fields is preferred.

• Bachelor’s degree is preferred.

• Bilingual proficiency in Spanish and English is preferred.

• A committed follower of Jesus Christ with a personal relationship and faith that aligns with CCU’s evangelical mission.

• Ability to express personal faith and apply biblical principles in a professional context.

• A strong sense of calling to the ministry of Colorado Christian University.

• Regular and meaningful participation in a Bible-believing evangelical local church.

• Knowledge of the Scriptures and a passion for Christian education.

• A traditional evangelical Christian lifestyle that is consistent with CCU’s Statement of Faith and Strategic Priorities.

• Must legally reside and work in the United States.

🏝️ Benefits

• Tuition waiver program.

• Comprehensive healthcare options.

• Generous paid time off.

• Matching 403(b) retirement plan.

• Additional organizational paid benefits.

• Optional benefit offerings.