Strategy and Special Projects Lead, Supply Chain Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with leadership to develop and enhance systems, workflows, and tools that are in line with the company's long-term objectives.

• Construct data architecture and deploy automated systems that shift operations from a reactive to a proactive stance.

• Create comprehensive roadmaps that align with the vision of leadership and the requirements of stakeholders.

• Facilitate coordination among cross-functional teams in Operations, Customer Experience, Finance, and Marketing for effective execution.

• Conduct focused stand-up meetings to sustain momentum and ensure accountability.

• Balance strategic oversight with hands-on implementation.

• Identify and spearhead automation, tooling, and process initiatives that minimize manual tasks and enable scalability.

• Tackle complex operational challenges with innovative solutions.

• Transform data into actionable insights that inform strategic decisions.

• Develop documentation to support knowledge transfer and ensure sustainable implementation.

• Test new processes systematically to validate and ensure flawless execution.

⛳️ Requirements

• Over 8 years of experience in Operations, Supply Chain, and eCommerce fulfillment in rapidly growing environments.

• Proven history of directing complex, high-impact Operations projects from inception to successful delivery.

• A hands-on, proactive mindset: willing to engage in details, collaborate with the team, and resolve issues directly—not merely providing strategic guidance from a distance.

• Practical experience with ERP systems (such as NetSuite) and operational technologies (including Pigment, SPS Commerce, and transportation management systems).

• Strong strategic systems thinking: capable of identifying upstream inefficiencies while executing detailed solutions.

• Proven ability to cross-train and step into related roles to maintain organizational stability and drive momentum.

• Strong analytical capabilities for making data-driven decisions.

• Exceptional attention to detail and organizational skills.

• Clear communication abilities that facilitate collaboration across departments.

• Comfort in dealing with ambiguity and a focus on solutions.

• Experience in creating effective Standard Operating Procedures (SOPs) and operational frameworks.

• Bonus: Experience in e-commerce fulfillment operations and refurbishment.

• Bonus: Knowledge of emerging operational technologies.

• Bonus: Proven experience in change management.

• Bonus: Background in Reverse Logistics management.

• Bonus: Strong people leadership experience with the ability to develop and leverage a high-performing team.

🏝️ Benefits

• Competitive Salary + Equity Package.

• 401K matching.

• Wellness, learning, and home-office budgets.

• Health, Dental & Vision Medical Plans.

• Significant autonomy to shape the direction of your work.

• Unlimited PTO.

• Company holidays on the first Friday of each month (excluding November & December).