Strategic Renewals Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the complete renewal lifecycle for a portfolio of strategic, high-value accounts, beginning with early risk assessment and continuing through negotiation and closure.

• Achieve or surpass retention and expansion goals.

• Navigate procurement-led purchasing processes with organizations ranging from Fortune 500 to 1000.

• Oversee RFPs, vendor evaluations, security and compliance inquiries, and multi-stakeholder approval processes.

• Conduct complex commercial negotiations and structure multi-year, multi-product agreements in collaboration with Deal Desk, Legal, Finance, and customer procurement teams.

• Implement a rigorous renewal process that includes precise forecasting, pipeline management, and timely execution.

• Actively manage renewal risks and execute strategies to retain at-risk accounts.

• Collaborate with Customer Success and Account Management teams to pinpoint upsell, cross-sell, and resizing opportunities.

• Keep accurate records and insights using Salesforce.

• Participate in-person during occasional company events.

• Report directly to the Manager of Renewals.

⛳️ Requirements

• A minimum of 7 years of experience in renewals, account management, or customer success, specifically with enterprise or strategic accounts.

• A proven history of meeting or exceeding retention and expansion objectives in a SaaS or subscription-based environment.

• Experience with formal procurement, vendor management, and multi-stakeholder purchasing processes, particularly with Fortune 500 to 1000 companies.

• Strong skills in commercial negotiation.

• Capability to structure agreements that span multiple years and products.

• A process-oriented mindset with a strong emphasis on forecasting discipline and pipeline management.

• Proficiency in Salesforce or a similar CRM platform.

• Comfort with using data to inform decision-making.

• Ability to balance a disciplined approach to process execution and procurement engagement while building relationships.

• Outstanding communication skills with the ability to articulate value and ROI to business and procurement stakeholders.

• Must be able to work from an eligible location in the United States.

• Reliable broadband or fiber internet connection with a minimum speed of 100 Mbps in a dedicated workspace when working remotely.

• Device required for multifactor authentication (MFA/2FA).

🏝️ Benefits

• Flexible paid time off.

• 14 Paid Company Holidays, including 2 floating holidays.

• Comprehensive medical, dental, life, vision, disability, and life insurance, fully covered by Payscale.

• Unlimited infertility coverage available through medical plans.

• Additional supplemental health benefits for employees and their families.

• 401(k) retirement program with immediate company match that is fully vested.

• 16 weeks of paid parental leave for both birthing and non-birthing parents.

• Health Savings Account (HSA) options with company contributions made each pay period.

• Flexible Spending Account (FSA) options for pre-tax employee allocations.

• Annual stipend for remote work to support wellness or home office equipment needs.

• Opportunities for continued learning and professional development.

• Exposure to executive leadership through AMAs.

• Participation in Employee Resource Groups.

• Company-sponsored volunteer hours.

• Remote-first work model.

• Options for home or company-paid co-working spaces.

• Global in-person events, typically occurring no more than a few times a year.