Strategic Operations Lead – Central / West

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of and enhance the operational and financial performance, including the P&L, of a portfolio of parking facilities across the United States.

• Evaluate property P&Ls, budgets, forecasts, and performance trends to pinpoint risks and opportunities for improvement.

• Drive revenue initiatives through pricing strategies, local partnerships, and various other channels.

• Oversee staffing costs, vendor expenditures, and operating expenses while ensuring high service quality.

• Formulate data-driven strategies and implement successful initiatives across properties.

• Manage daily garage operations, including site visits, feedback collection, and relationship building.

• Collaborate with internal operations teams, on-site partners, Support, Engineering, and third-party vendors.

• Track performance, identify recurring issues and risks, and implement root-cause solutions.

• Collaborate with Onboarding and Implementation teams during transitions to ongoing operations.

• Create scalable playbooks and operational enhancements utilizing technology and automation.

• Act as the primary point of contact for property management teams and key stakeholders.

• Conduct monthly virtual business reviews covering financial results, operational updates, and recommendations.

• Manage property-level escalations and align internal teams with external partners to meet commitments.

⛳️ Requirements

• A minimum of 5 years of experience in operations, general management, commercial real estate, multi-site business management, or a similarly hands-on, cross-functional role.

• Proficient in analyzing P&Ls, financial statements, budgets, and forecasts.

• Strong capabilities in operational, financial, analytical, and commercial aspects.

• Proven experience in building relationships with senior stakeholders and handling challenging conversations.

• Proactive, resourceful, detail-oriented, organized, and systems-focused.

• Enthusiastic about software, automation, AI, and technology-driven operations.

• Comfortable working in a fast-paced environment with ambiguity.

• Experience in parking, mobility, hospitality, property operations, or other multi-location businesses is advantageous.

• Willingness and ability to travel up to 50% of the time.

• Direct experience in the parking industry is not a prerequisite.

🏝️ Benefits

• Equity options available.

• Competitive medical, dental, and vision insurance coverage.

• Unlimited paid time off (PTO).

• Opportunities for conferences, certifications, and professional development resources.

• Quarterly retreats, team outings, and virtual gatherings.

• Paid parental leave.

• 401(k) plan with company matching contributions.

• Trust, tools, and autonomy to perform at your best.