Strategic Customer Success Manager

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Lead technical interactions with key enterprise clients to address intricate challenges and achieve successful results.

• Establish trusted relationships with stakeholders to grasp business and operational requirements and align solutions accordingly.

• Design and implement customer success plans that translate requirements into measurable value and long-term growth.

• Monitor and report on customer KPIs to ensure the attainment of essential success metrics.

• Take ownership of adoption and renewal objectives for assigned accounts and drive Customer Success initiatives to fulfill business goals.

• Effectively manage escalations by offering clear guidance and coordinating internal resources for issue resolution.

• Collaborate across various internal teams to provide seamless customer experiences and ensure value realization.

• Uphold strong organizational discipline to efficiently manage multiple projects and priorities.

⛳️ Requirements

• Over 6 years of experience in Customer Success, ideally within the identity or security sectors.

• Proven experience in managing large enterprise accounts from a technical perspective.

• Demonstrated expertise in Networking and Information Security.

• Background in Cyber Security is an advantage.

• Familiarity with Linux and Windows (AD, Domain Controllers) is beneficial.

• Knowledge of Cloud Technologies is a plus.

• A B.Sc. in Computer Science or a related field is advantageous.

• A collaborative team player who is motivated and communicates effectively.

• Willingness to travel up to 25% of the time.

🏝️ Benefits

• Willingness to travel up to 25% of the time.