Client Success Manager

This is a fully remote position, open to applicants in Canada, +1 more country.

📋 Description

• Serve as the main client contact for significant brand and/or Fortune 1000 accounts.

• Enhance both the immediate and long-term value of the assigned accounts.

• Conduct regular client reviews, status meetings, and presentations.

• Keep clients updated on new products and services from ICUC.

• Provide clients with advice on social media strategy in collaboration with the ICUC Strategy and Insights teams.

• Assist in the setup and execution of social media projects.

• Maintain up-to-date records of Salesforce opportunities and projects.

• Create proposals and statements of work.

• Collaborate with media, creative, PR, and other client agencies.

• Participate in new business proposals.

• Work alongside senior management to refine ICUC’s strategic offerings.

• Achieve key performance indicators related to retention, upselling, client satisfaction, and cost efficiency.

⛳️ Requirements

• Minimum of 3 years of experience in social media management, preferably in an agency environment dealing with enterprise clients.

• Strong understanding of the social media landscape and client management practices.

• Proficient in managing organic social media with hands-on experience.

• Expertise in paid social media strategy is highly valued.

• Knowledge of community management, strategic planning, and reporting is essential.

• Experience with platforms like Sprinklr, Khoros, and Sprout is preferred.

• Excellent written and verbal communication skills, along with strong presentation capabilities.

• Superior organizational and time management skills.

• Ability to adapt swiftly in a dynamic and fast-paced environment.

• Exceptional skills in cross-functional collaboration.

• Creative and effective problem-solving skills.

• Up-to-date awareness of social media trends and industry developments.

• Proficient in Microsoft PowerPoint and Microsoft Teams.

• Background in Social, Marketing, Public Relations, Communications, Public Affairs, or a related field preferred; equivalent experience will be considered.

• Willingness to travel for onsite client meetings as necessary, with valid travel documentation.

• Must be willing to undergo a Criminal Record Check.

• Capability to operate a desktop computer or laptop that meets minimum system specifications.

• Access to high-speed internet with a minimum speed of 30 mb/s.

• Adequate headset/microphone and webcam.

• Fluency in English; additional languages are considered an asset.

🏝️ Benefits

• Medical benefits.

• Dental benefits.

• RRSP.

• Paid time off.

• Additional benefits available to permanent employees.

• Remote work environment.

• AI-assisted recruitment transparency.

• Accessibility accommodations throughout the recruitment process.