Partner Success Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Take charge of the onboarding process for new partners and ensure successful Connect launches.

• Set up accounts, workflows, integrations, and other requirements in collaboration with partners and internal teams.

• Create launch plans, define milestones, and outline next steps.

• Facilitate product demonstrations, training sessions, and team enablement activities.

• Act as the main point of contact for assigned partners, fostering trustworthy stakeholder relationships.

• Promote Connect adoption and engagement through proactive communication, education, training, and innovative strategies.

• Recognize adoption challenges and formulate practical solutions.

• Track partner activity, usage, and performance metrics.

• Conduct partner meetings and business reviews concentrating on performance, objectives, progress, and opportunities.

• Deliver reporting and insights that showcase Connect's value.

• Spot opportunities to enhance engagement and present additional Connect products and services.

• Collaborate with Sales on potential expansion opportunities.

• Formulate strategies to boost retention, engagement, customer utilization, and overall value.

• Generate partner-facing resources, presentations, training materials, emails, campaigns, and enablement tools alongside Marketing.

• Work in conjunction with Product, Marketing, Operations, Support, and other internal teams.

• Relay partner feedback and trends to internal teams to enhance platform and partner experience.

• Utilize HubSpot to oversee partner activity, communications, reporting, workflows, and campaigns.

• Keep accurate records of partner information, activities, notes, and next steps within HubSpot.

• Leverage data and reporting to offer recommendations and prioritize opportunities.

• Develop scalable processes to ensure an outstanding partner experience.

⛳️ Requirements

• A natural relationship builder who thrives on becoming a trusted partner to customers and stakeholders.

• Excellent communicator who is comfortable leading meetings, presentations, training sessions, and product demonstrations.

• Highly organized individual capable of managing multiple partners, projects, deadlines, and priorities efficiently.

• Proactive and resourceful, taking ownership of challenges and opportunities.

• At ease with learning and utilizing software platforms, integrations, workflows, and technology.

• Data-driven, able to use reporting and performance metrics to pinpoint opportunities and provide recommendations.

• Strong writing skills to craft clear and compelling communications for partners.

• Comfortable collaborating cross-functionally with Marketing, Product, Operations, Support, Sales, and other teams.

• Commercially minded, with a knack for recognizing opportunities to enhance partner engagement and strengthen relationships.

• Curious, adaptable, and eager to learn about a new platform, industry, and products.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Flexible working hours and remote work options.

• Opportunities for professional development and career advancement.

• Collaborative and inclusive company culture.

• Competitive salary and performance bonuses.