Strategic Client Consultant I – National Accounts

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Ensure consistent and profitable sales for Blue Cross NC National Group.

• Enhance group retention and introduce new product lines to current clients.

• Act as the primary relationship manager for key stakeholders within client organizations.

• Cultivate trusted relationships with complex clients and consultants.

• Provide reports on the financial and service value delivered to clients.

• Utilize knowledge of client business requirements, Blue Cross NC’s value proposition, benefits administration, and the healthcare industry.

• Offer data-driven solutions and recommendations to boost financial value for existing clients.

• Retain current business, optimize group retention, and ensure profitable partnerships.

• Oversee profit and loss performance along with revenue generation.

• Negotiate renewals and identify cross-sell opportunities with complex clients and consultants.

• Pinpoint growth opportunities in ancillary products, buy-ups, and expanded service offerings.

• Manage group data and profiles while contributing to the customer-centric knowledge base.

• Analyze client financial and utilization data, industry trends, and benchmarks.

• Develop trusted-advisor relationships with producers through health-market trends and group-data analysis.

• Collaborate with Client Services to resolve group issues and fulfill project-management and delivery needs.

• Partner with the Group Center of Excellence and Operations for renewal coordination and enrollment.

• Identify, document, and share best practices and client experiences.

• Maintain relationships with business leaders through community affairs involvement.

• Uphold Blue Cross NC’s corporate image within the community.

• Monitor competitor positioning and practices, communicating competitive activity and market needs to Blue Cross NC.

⛳️ Requirements

• A bachelor's degree or advanced degree (when required), or 7+ years of relevant experience in lieu of a degree.

• At least 5 years of experience in a related field.

• Must be able to acquire a North Carolina Health and Life Insurance license within 60 days of employment.

• Must hold and maintain a valid driver’s license.

• Current or prior experience in an Account Management role or consulting firm with an assigned book of business.

• Familiarity with medical, pharmacy, or stop-loss accounts is preferred.

• Current or previous experience in Blue Cross NC account management or with other Blue Cross Plans is desirable.

• Capacity to work independently as well as part of a team.

• Experience in formulating short- and long-term strategies for retention and growth.

• Excellent written and verbal communication skills.

• Ability to convey complex information to a diverse audience.

🏝️ Benefits

• Medical, dental, and vision insurance.

• A variety of health and wellness programs.

• Parental leave and support services.

• Assistance with adoption and surrogacy.

• Career development initiatives.

• Tuition reimbursement for ongoing education.

• 401k matching along with an annual company contribution.

• Emphasis on work-life balance, flexibility, and autonomy.

• Remote work options with occasional in-office visits each year.

• Initial draw/guarantee for new hires in sales roles during their onboarding period.