Strategic Account Manager – ImmunoDiagnostics

This is a fully remote position, open to applicants in Connecticut, +1 more state.

📋 Description

• Drive revenue growth for reagents and enhance customer retention across a specified portfolio of laboratory accounts within the ImmunoDiagnostics Division.

• Defend, retain, and expand business relationships within Reference Laboratories, Hospitals, and Integrated Health System Laboratories.

• Develop and implement strategic account plans that support Autoimmunity and Allergy diagnostic portfolios throughout the designated territory.

• Identify opportunities for growth and enhance laboratory utilization.

• Cultivate long-term partnerships with customers through consultative selling and value-driven engagement.

• Lead periodic Customer Business Reviews alongside internal commercial partners.

• Assess performance metrics, identify opportunities, and align on strategic goals.

• Act as the primary liaison between customer stakeholders and Thermo Fisher commercial partners.

• Articulate clinical and operational value propositions within intricate healthcare settings.

⛳️ Requirements

• A Bachelor’s degree is required; a preference for Life Sciences or Business disciplines.

• Over 3 years of proven success in complex clinical diagnostics, laboratory diagnostics, or sales of lab-focused medical devices.

• Experience in supporting hospital laboratories, reference labs, or integrated health systems is essential.

• Demonstrated success in managing large health systems, integrated delivery networks (IDNs), or reference laboratory accounts.

• Preferred experience navigating complex customer purchasing processes and multi-stakeholder decision-making environments.

• A proven history of achieving sales growth in diagnostics or medical device settings.

• Strong skills in strategic account management and consultative selling.

• Exceptional communication, presentation, and cross-functional collaboration skills.

• Ability to influence both internal and external stakeholders without direct authority.

• Strong analytical skills and business planning capabilities.

• Understanding of the dynamics of the U.S. healthcare market, laboratory operations, and reimbursement landscape.

• Capability to synthesize complex information and convert it into customer-centric solutions.

• Willingness to travel up to 75% within the assigned territory.

• A valid driver’s license and the ability to travel independently throughout the region.

• Must be legally authorized to work in the United States without current or future sponsorship.

• Successful completion of a comprehensive background check and drug screening is required.

🏝️ Benefits

• Variable annual bonus based on performance results at the company, team, and/or individual level.

• Comprehensive national medical and dental plans.

• National vision plan available.

• Health incentive programs offered.

• Employee assistance and family support programs provided.

• Commuter benefits included.

• Tuition reimbursement available.

• At least 120 hours of paid time off (PTO).

• 10 paid holidays each year.

• Paid parental leave: 3 weeks for bonding and 8 weeks for caregiver leave.

• Accident and life insurance options available.

• Short- and long-term disability coverage provided.

• Competitive 401(k) U.S. retirement savings plan.

• Employees’ Stock Purchase Plan (ESPP) with discounted stock purchases available.