Strategic Account Manager

This is a fully remote position, open to applicants in Arizona, +5 more states.

📋 Description

• Optimize sales potential with designated accounts

• Build and maintain strong relationships with current customers

• Enhance Uniworld brand visibility and discover new customer leads

• Represent the Uniworld brand within the travel industry and to the public

• Implement the sales strategy and reach revenue objectives

• Create and execute tailored sales, marketing, and engagement strategies for key accounts

• Fortify key-account relationships through consistent communication and informative productivity updates

• Assist accounts in achieving their objectives

• Provide in-person and virtual training, client presentations, product information sessions, as well as website and e-commerce strategies for travel agents

• Organize familiarization trips for travel advisors as needed

• Ensure effective utilization and prominent display of marketing materials and brand resources

• Oversee brochure inventory and regional distribution

• Identify and cultivate new business opportunities

• Assess and engage in advantageous trade and consumer shows/events

• Keep track of competitor information and industry trends in the assigned territory

• Offer management insights on trends and opportunities

• Prepare timely and accurate sales reports

• Maintain precise Salesforce records of sales activities, trainings, appointments, tasks, and customer feedback

• Utilize Salesforce reports to provide information to agents during calls and email communications

• Sustain annual and seasonal KPIs, including Aladdin and Salesforce logging and CSP usage

• Seek and nurture group business from initial contact through to departure and post-group follow-up

• Effectively manage travel and entertainment budgets as well as co-op marketing funds

• Support management as needed

• Carry out other assigned duties

⛳️ Requirements

• Over 5 years of sales and customer service experience

• At least 3 years of experience in the travel industry

• Minimum of 3 years in territory sales

• Knowledge of the CSP Consultative Sales Process

• Exceptional written and verbal communication skills

• Ability to engage with all staff levels

• Proficient in delivering effective product and destination training

• Strong presentation skills

• Negotiation abilities

• Planning and organizational skills

• Capacity for learning and creative problem-solving

• Customer-centric approach

• Integrity, accountability, confidentiality, and trust

• Adaptability and poise under pressure

• Proficient in Microsoft Office, particularly PowerPoint

• Familiarity with LCD/data projection, internet, and webinar tools

• Proficiency in Salesforce and CSP

• Competence in utilizing web tools and in-house technical resources

• Ability to quickly learn innovative programs

• Excel proficiency for managing and manipulating account data

• Willingness to work flexible hours, including evenings and weekends

• Capacity to travel extensively within the territory, with over 65% overnight travel likely

• Some international travel may be required

• Ability to provide a suitable vehicle for business travel

• Must possess legally required licenses and insurance

• Capability to obtain a corporate credit card or provide a personal credit card with a minimum of $5,000 available credit for business expenses

🏝️ Benefits

• More than 65% overnight travel may be required based on the season

• Some international travel may be necessary

• Eligibility for a corporate credit card, or ability to use a personal credit card with at least $5,000 available credit for business-related expenses