Strategic Account Advisor

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Act as the main relationship manager for Integris' clients, nurturing positive and trustworthy connections.

• Deliver strategic and impactful consultative services to improve clients' IT experience, productivity, and network security.

• Organize Strategic Business Reviews with designated clients to create, assess, or revise technology strategies, budgets, and service delivery metrics.

• Perform regular risk evaluations and oversee overall risk management within the client success team.

• Manage essential client communications, including project updates, significant issues, and VIP interactions.

• Work in conjunction with Integris' technical team to comprehend daily operations, analyze results, and suggest operational modifications.

• Drive Integris' revenue growth by aligning products and services with clients' requirements.

• Keep an eye on market trends, competitor actions, and customer preferences.

• Ensure quotes are accurate and aligned with forecasting and annual objectives.

• Oversee client hardware, software, and licensing as per current maintenance and support contracts.

• Supervise the proper design and implementation of client agreements.

• Provide exceptional experiences by ensuring high-quality and efficient support.

• Recognize and address the impact of work that has not been executed as anticipated.

• Guarantee that requests are handled within SLA targets.

• Document and monitor work, customer interactions, and pertinent customer data in real-time using ConnectWise.

• Achieve assigned metrics and KPIs.

• Undertake additional responsibilities as required.

⛳️ Requirements

• 3-4 years of experience in customer success or account management roles; experience in an IT/MSP environment is preferred.

• Persuasive skills to identify cross-sell and upsell opportunities.

• Capability to thrive in a fast-paced environment and switch between various tasks.

• Outstanding written and verbal interpersonal communication, customer service, and de-escalation skills are essential.

• Ability to maintain a positive company image to clients even during challenging situations.

• Strong teamwork and collaboration abilities.

• Understanding and acceptance of accountability and ownership concepts.

• Keen attention to detail and effective time management skills.

• Strong customer service orientation and clear phone communication skills.

• Eagerness to learn about recent technologies and concepts relevant to this position.

• Familiarity with computer hardware and software, as well as common network concepts, including cloud computing.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• 401K Retirement Plan.

• Minimum 4 Weeks of Paid Time Off (PTO).

• Birthday PTO.

• Paid Holidays.

• Paid Time Off for Volunteering.

• Short-Term and Long-Term Disability Insurance.

• Life Insurance.

• Supplemental Insurance.

• Employee Assistance Program.