Staff/Principal Product Manager, Patient Experience

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the strategy and roadmap for the consumer-focused patient experience across Wheel's white-labeled platforms.

• Determine the elements that should be standardized among partners versus those that should be tailored for individual partners, and develop supporting frameworks.

• Convert enterprise partner needs into a cohesive product strategy.

• Advocate for design as a key differentiator in creating reliable AI- and human-powered patient experiences.

• Outline the patient journey from the initial contact to clinical interactions and follow-up care.

• Identify areas of friction, drop-off points, and trust deficits.

• Collaborate with Engineering, Clinical Operations, and partner-facing teams to devise solutions across clinician networks and integrations.

• Establish product specifications, success indicators, and evaluation criteria for AI-driven functionalities such as intake, triage assistance, and personalization.

• Collaborate on model/product trade-offs and post-launch iterations using real usage data.

• Deconstruct ambiguous cross-functional challenges and foster alignment from concept through to launch and subsequent iterations.

• Represent the Product team in discussions with Account Management and enterprise partners.

• Articulate vision, trade-offs, and progress to executives, engineers, and non-technical stakeholders.

• Mentor and guide other product managers.

⛳️ Requirements

• Over 8 years of experience in product management.

• Proven history of managing consumer-facing products at a senior or lead level (Staff, Principal, or equivalent scope).

• Direct experience in developing consumer products, preferably including B2B2C or white-label models.

• Experience in designing products that involve multiple stakeholders, technical layers, or partner integrations.

• Practical experience in delivering AI-powered products and features, including trade-offs, evaluation methods, and iteration processes.

• Experience in balancing the requirements of enterprise partners with the needs of end-users, particularly in the healthcare sector or other highly regulated fields.

• Exceptional written and verbal communication abilities.

• Comfortable working in ambiguous situations and engaging hands-on with design, data, or requirements.

• Demonstrated ability to set long-term direction and make weekly product decisions.

• Strong consumer product intuition combined with operational and technical judgment.

• Experience collaborating with enterprise or channel partners.

• Technical knowledge across APIs, webhooks, headless architectures, MCP, emerging protocols, and platform product design.

• Ability to synthesize input from clinical, engineering, data, and partner sources.

• Data-driven decision-making skills.

• High level of ownership and independence.

• Must have legal authorization to work in the United States; Wheel cannot sponsor a new qualified applicant for employment authorization.

🏝️ Benefits

• Medical, Dental, and Vision coverage.

• Life insurance, Short and Long Term Disability benefits.

• 401K matching program.

• Flexible Paid Time Off (PTO).

• Parental Leave policy.

• Stock options.

• Additional programs and perks.