Product Manager, AI

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the development and progression of AI-enhanced SaaS offerings for salons, spas, and med spas.

• Recognize manual tasks related to scheduling, service menus, commissions, retail inventory, and rebooking, transforming them into agent-first functionalities.

• Prioritize projects based on customer insights, usage statistics, market data, and potential customer impact.

• Keep up-to-date with LLMs, agentic frameworks, retrieval-augmented generation, and tool utilization.

• Convey product and AI strategies to clients, partners, and internal teams.

• Draft the Product Intent that encompasses market context, user challenges, desired outcomes, strategic justification, and metrics for success.

• Collaborate with the Pod Lead to develop and sustain the Pod Brief.

• Take charge of user experience choices and involve UX designers for modifications in the design system.

• Act as the primary point of entry for the pod and manage external requests.

• Engage directly with salon and spa owners, managers, and front-desk personnel.

• Create prototypes using Claude and rapidly iterate with the engineering team.

• Conduct weekly sessions for Customer Feedback and Stakeholder Feedback.

• Continuously deliver valuable product increments.

• Measure capabilities against outcomes such as time savings, reduced no-shows and cancellations, chair utilization, and safeguarded retail margins.

• Present progress and evidence at various checkpoints from Intent approval to launch, pilot, and market entry.

• Manage internal UAT with subject matter experts and perform final demonstrations before pilots.

• Ensure documentation is prepared for education, sales, and customer success during the pilot phase.

• Collaborate with Product Marketing prior to launch to articulate product value.

• Coordinate with product managers, SMEs, customer success, sales, and education as required.

⛳️ Requirements

• A minimum of 5 years in product management.

• At least 2 years of experience in delivering AI/ML-powered products to production.

• Domain knowledge in a vertical SaaS business management platform, including practical experience with integrated payments.

• An agent-first mindset and technical proficiency to engage in architectural discussions.

• A builder mentality: collaborate with engineers, prototype, and continuously ship products.

• Capability to make informed decisions with incomplete data and take ownership of outcomes.

• Ability to quickly gain fluency in salon and spa operations.

• Effective communication skills with front-desk staff, executives, and investors.

• Experience in defining and monitoring metrics related to retention, utilization, adoption, and revenue.

• Candidates must reside in the U.S.

• Must have authorization to work in the U.S.; Millennium Systems International participates in E-Verify.

• Preferred: experience working with salons, spas, wellness, hospitality, or appointment-based businesses.

• Preferred: hands-on experience with LLMs, agentic systems, RAG, or AI workflow automation.

• Preferred: experience in a growth-stage or PE-backed SaaS company transitioning to AI-native products.

• Preferred: understanding of API-first, cloud-native architecture.

🏝️ Benefits

• Paid Time Off (PTO): 3 weeks accrued from the first day.

• Ten paid holidays throughout 2025.

• Five paid sick days.

• One personal day.

• Subsidized Medical, Dental, and Vision plans.

• Life Insurance and Accidental Death & Dismemberment (AD&D), fully covered by the employer.

• Short-Term and Long-Term Disability insurance; Long-Term Disability fully covered by the employer.

• 401(k) plan with a 100% match on contributions up to 4% through a Safe Harbor plan.

• Unlimited access to Udemy online courses.

• Remote work culture and flexibility.