Staff Technical Customer Success Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Guide customers throughout their journey and partner with Customer Experience teams to ensure successful outcomes.

• Motivate customers to develop a vision that leverages AI and API for their future.

• Collaborate on the creation of adoption plans and recommendations for post-sales engagement.

• Work alongside Sales and Product teams to enhance the value customers derive from Kong’s solutions.

• Innovate tools and processes to boost team efficiency.

• Engage in pioneering customer projects.

• Become a subject matter expert on Kong products and technologies, applying this knowledge to practical scenarios.

• Partner with colleagues, business associates, and other teams.

• Oversee a portfolio of commercial customers while identifying opportunities for growth.

• Utilize self-service technology and reusable resources to enhance customer value.

⛳️ Requirements

• A builder’s mindset with the ability to develop solutions for complex challenges.

• Experience in managing a portfolio of commercial clients.

• A strong passion and commitment to Kong’s technology and expanding the customer base.

• Excellent organizational abilities.

• Knowledge of intricate technology environments.

• High self-awareness and effective communication skills.

• Demonstrated experience in customer-facing roles within technically advanced settings, including SaaS, Open Source, and/or Infrastructure software companies.

• Comprehensive understanding of Cloud Native technologies, such as Containers, Kubernetes, and Microservices.

• Basic knowledge of API Management.

• Familiarity with DevOps, CI/CD, and Cloud Computing IaaS.

🏝️ Benefits

• Equity.

• Commission.

• Healthcare benefits.

• 401(k) plan.

• Short- and long-term disability benefits.

• Basic life and AD&D insurance.