Staff Software Engineer – Healthcare, Customer Experience

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Spearhead the creation and implementation of customer-facing applications that facilitate ordering, tracking, and delivery functions.

• Take ownership of significant projects from start to finish, encompassing user flows, UX decisions, architecture, data models, full-stack implementation, and post-launch evaluations.

• Develop customer feedback mechanisms through direct interactions, analytics, support signals, limited releases, and structured experiments.

• Implement practices such as feature flags, beta testing, phased rollouts, or other gradual release strategies.

• Elevate the standard for frontend user experience, interaction patterns, accessibility, and overall product refinement.

• Collaborate with operations, supply chain, finance, and customer-facing teams to address critical user challenges.

• Enhance reliability, testing, observability, and engineering methodologies.

• Mentor engineers and establish product-focused technical standards.

⛳️ Requirements

• Over 10 years of experience in production software engineering, including responsibilities at a staff-level technical scope.

• Extensive full-stack experience, particularly in modern frontend development using React or a similar framework, along with robust backend proficiency in Go, Python, or an equivalent language.

• Proven track record of developing external customer-facing products where user experience significantly influences adoption, trust, and business results.

• Demonstrated passion for customer satisfaction: actively seek feedback, engage directly with users, translate insights into product enhancements, and advocate for customer interests.

• Strong independent design and UX judgment; capable of making high-quality product decisions without the assistance of a dedicated designer.

• Experience with limited releases, feature flags, beta initiatives, experiments, or gradual rollouts.

• History of overseeing architecture across teams, mentoring engineers, and guiding delivery in a fast-paced, ambiguous environment.

• Experience in both a high-engineering-bar organization and a startup or scale-up context.

• Proficient in clear and effective communication in English.

• Ability to work from the US East Coast or London, UK, with the capacity to travel to Africa approximately three times a year.

🏝️ Benefits

• Equity compensation

• Overtime pay

• Discretionary annual or performance bonuses

• Sales incentives

• Medical, dental, and vision insurance

• Paid time off