Staff Software Engineer, Billing

This is a fully remote position, open to applicants in Washington.

📋 Description

• Take ownership of and enhance the infrastructure that supports Billing Platform services, encompassing compute, storage, networking, CI/CD, and observability.

• Design and maintain Terraform infrastructure as code for billing systems hosted on AWS.

• Create reusable Terraform module patterns and establish infrastructure standards for the team.

• Develop and maintain observability systems that include metrics, logging, and alerting.

• Enhance billing accuracy and payment reliability through effective observability.

• Define deployment patterns and create runbooks for AI-agent-assisted development workflows.

• Implement rollback procedures, establish safe promotion gates, and automate validation processes.

• Collaborate with software engineers on service design and operational requirements.

• Identify systemic risks and drive improvements across various organizational boundaries.

• Lead the incident response efforts for issues related to the billing system.

• Engage in an on-call rotation outside of standard business hours as necessary.

• Mentor engineers within the team.

• Deliver infrastructure enhancements from design to production and influence the technical direction.

⛳️ Requirements

• Over 8 years of experience in platform, infrastructure, or SRE roles supporting production SaaS systems at scale.

• Extensive AWS expertise, including ECS or EKS, RDS with a preference for Postgres, networking, IAM, and cost management.

• Proficient in Terraform at an expert level, including the creation of reusable module patterns and standards.

• Experience in developing and managing observability stacks such as Datadog or Grafana at an organizational scale.

• Strong knowledge of CI/CD systems like Jenkins or GitHub Actions, including pipeline design and ownership of the developer experience.

• Operational and architectural experience with Kubernetes.

• Proven track record of identifying systemic risks and implementing improvements across team or organizational boundaries.

• Security-first mindset, including skills in threat modeling, blast radius analysis, least privilege, and maintaining audit trails.

• Strong proficiency in written English.

• Bachelor’s degree in Computer Science, Engineering, or a related discipline, or equivalent practical experience.

• Experience with billing, payments, or financial systems infrastructure is advantageous.

• Must possess legal authorization to work in the United States.

• Docker evaluates sponsorship requests on a case-by-case basis, depending on business needs.

🏝️ Benefits

• Designed to be remote-first; work from home with access to offices in Seattle and Paris for connection and collaboration.

• Flexible working hours.

• Generous paid time off (PTO).

• Special designated quarterly Whaleness Days.

• A designated end-of-year Whaleness break.

• Support for home office setup.

• Monthly technology stipend equivalent to US$100 net.

• Annual learning and development stipend for conferences, courses, certifications, and ongoing education.

• 16 weeks of paid parental leave after six months of employment.

• Equity opportunities available for all full-time employees.

• Comprehensive medical benefits.

• Retirement benefits.

• Paid holidays.

• Docker merchandise.