Staff Professional Services Consultant

This is a fully remote position, open to applicants in United Arab Emirates (UAE).

📋 Description

• Showcase technical leadership in the areas of observability and/or security.

• Manage intricate deployments of Cribl products while addressing unique customer challenges.

• Direct and carry out complex customer engagements as the primary technical authority.

• Ensure effective architecture, design, development, deployment, operationalization, and documentation processes.

• Collaborate closely with customers throughout their journey with Cribl.

• Work alongside Engineering, Sales Engineering, Support, and Customer Success Engineers.

• Develop best-practice documentation, blog posts, runbooks, workshops, and training materials for customers.

• Promote knowledge transfer, enablement, coaching, and mentoring for team members, customers, and/or partners.

• Occasionally undertake responsibilities outside of standard working hours to support cross-time zone collaboration.

⛳️ Requirements

• At least 5 years of hands-on experience in technical consulting or big data analytics.

• Comprehensive expertise in deploying and managing AWS, Azure, and GCP cloud environments.

• Proficiency with Big Data Analytics tools, including Splunk, Elastic, Grafana, DataDog, Exabeam, and Azure Sentinel.

• Experience with complex enterprise applications.

• Background in deploying and managing Kubernetes, Docker, and various automation technologies.

• Extensive knowledge of Unix and Windows operating systems.

• Skilled in command line interfaces and graphical user interfaces (GUIs).

• Proficient in scripting languages such as JavaScript, with recent experience in script and automation workflow development.

• Capable of effectively communicating and engaging with technical stakeholders and executive-level partners.

• Strong interpersonal and presentation abilities.

• A genuine passion for delivering outstanding customer experiences and tackling complex technical issues.

• Relevant experience in the software industry related to IT systems, enterprise or infrastructure management, application development and management, security, and/or analytics is a plus.

• Willingness to travel up to 30% is advantageous.

🏝️ Benefits

• Remote-first work environment.

• Opportunity to collaborate with a global workforce across various time zones.

• Chance to work with advanced telemetry, observability, security, and AI infrastructure technologies.

• Teamwork with Engineering, Sales Engineering, Support, and Customer Success teams.

• Professional growth through knowledge transfer, enablement, coaching, mentoring, workshops, and customer training materials.

• Flexibility to work independently and remotely.

• A culture focused on diversity, inclusion, and belonging.