Staff Product Manager, Transactions & Trust

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the complete financial journey from booking to settlement across both brands, including web and mobile platforms.

• Develop and implement strategies for checkout processes, payment systems, payouts, fees, insurance, credits, and dispute resolutions.

• Establish insurance positioning based on regional factors, coverage verification, pricing strategies, and international operations.

• Create flexible fee structures and provide clear breakdowns of guest/operator fees.

• Manage policies and workflows related to trip modifications, credits, refunds, and disputes.

• Spearhead the transition to a unified review system across both brands.

• Drive key performance outcomes such as checkout conversion rates, payment success, payout accuracy and timing, dispute rates, and on-platform transaction share.

• Collaborate with finance, operations, support, insurance partners, and product teams to achieve shared objectives.

• Guide PMs, assist in hiring processes, and enhance product development methodologies.

• Engage in weekly discovery sessions with guests and operators, assess support queues, and take part in dispute evaluations.

• Identify success metrics, analyze post-release outcomes, and discontinue ineffective initiatives.

• Execute product launches with controlled rollouts, reversible changes, and reliable reconciliations.

• Document product decisions through RFCs and architecture decision records.

• Participate in financial assessments, insurance partner discussions, and investigations into operator issues.

⛳️ Requirements

• Proven experience in strategizing for checkout, payments, or payouts in a two-sided marketplace with significant company-wide impact.

• Demonstrated ability to create product strategies instead of merely executing them.

• Track record of achieving ambitious, cross-functional OKRs.

• Experience in resolving high-stakes decisions that involve legal, finance, partners, or leadership.

• Ability to implement transparent pricing or fee structures without compromising revenue.

• Experience in treating cancellation, refund, credit, or dispute policies as a product to be built, tested, and refined.

• Background in enhancing PM capabilities through mentorship, hiring, or improving team processes.

• Knowledge of insurance products, embedded insurance, or coverage verification is advantageous.

• Practical experience with payment processors, marketplace payouts, or split payment systems is beneficial.

• Experience in developing configurable fee or pricing systems is a plus.

• Familiarity with chargeback and dispute operations is an asset.

• Experience in migrating active transactions between platforms without affecting bookings is favorable.

• Background in review and reputation systems is helpful.

• Experience in large-scale travel, rentals, or local-services marketplaces is advantageous.

• Comfort in analyzing your own data is beneficial.

• Ability to work remotely with significant overlap with US Eastern time zone is essential.

🏝️ Benefits

• Opportunity for remote work.

• High overlap with US Eastern hours.

• Access to a dedicated designer.

• Fully resourced product team.

• Relevant degrees are appreciated but not mandatory.

• Value placed on shipped and measured work over credentials.