Staff Product Engineer, Enterprise AI

This is a fully remote position, open to applicants in Canada.

📋 Description

• Develop and deliver full-stack features, integrations, and tailored customizations in the Thunderbolt codebase, spanning from front-end UI to APIs, services, and deployment configuration.

• Collaborate closely with technical partners and enterprise clients to comprehend their environments, requirements, and limitations, transforming them into technical plans and functional software.

• Assist in pilots, proofs of concept, and initial production deployments, including those hosted by partners and managed by customers.

• Troubleshoot and resolve intricate issues across application layers, infrastructure, identity and access management, integration, and data access.

• Sustain customer-specific customizations as the primary product develops over time.

• Recognize customer inquiries that should evolve into standardized product features.

• Integrate deployment feedback into roadmap and prioritization discussions.

• Create documentation, deployment instructions, and runbooks for partners.

• Utilize AI-assisted development tools while ensuring quality, security, and maintainability.

• Assist in securing Thunderbolt’s inaugural enterprise deployments and minimize custom work for subsequent deployments.

⛳️ Requirements

• Over 10 years of professional software engineering experience, with substantial time spent developing and launching production applications at a Staff-level scope and impact.

• Proficient full-stack engineering abilities, including modern TypeScript or JavaScript, component-based front-end frameworks, and back-end services, APIs, and integrations.

• Substantial experience working directly with customers, partners, or systems integrators in a technical role where you also contributed code.

• Experience in building or supporting AI-enabled applications, such as LLM platforms, RAG systems, agents, enterprise search, or data connectors.

• Strong understanding of enterprise deployment considerations, including authentication and identity solutions, access control, self-hosted and hybrid infrastructure, observability, and reliability.

• Ability to discern when to build custom solutions, generalize features into the product, or push back on requests.

• Excellent communication skills with both technical implementers and non-technical stakeholders.

• Strong collaborative skills with product managers, designers, engineers, and other cross-functional teams.

• Comfort operating independently in an early-stage product environment where requirements, architecture, and processes are still evolving.

• Permanent work authorization in Canada; visa sponsorship is not available.

🏝️ Benefits

• Fully remote work & schedule flexibility

• Company-provided laptop

• Annual bonus program

• Monthly remote work stipend

• Annual professional development stipend

• Access to Coursera learning platform

• Industry conferences

• Company all-hands and team gatherings

• 24 days PTO per year (prorated)

• Birthday leave

• Year-end company shutdown

• 9 wellbeing days

• Public holidays

• Other paid leave

• Quarterly wellbeing stipend for personal / family activities

• RRSP contributions

• Health, dental, & vision insurance

• Disability insurance

• Life insurance

• Employee assistance program

• Paid parental leave

• Paid sick days