Staff Manager, Technology Incident and Risk Operations

This is a fully remote position, open to applicants in Canada.

📋 Description

• Design and spearhead operational frameworks that facilitate effective incident response and mitigate enterprise risk.

• Uphold a uniform incident management structure across Product and Technology, encompassing roles, severity levels, escalation protocols, and communication standards.

• Conduct post-incident analyses (RCA/post-mortems) and monitor action items until completion.

• Enhance the processes for intake, prioritization, escalation, and remediation of security incidents and vulnerabilities.

• Develop tracking views for significant vulnerabilities, their aging, and exceptions that require leadership's attention.

• Integrate information on security, AI governance, identity and access, supply chain, data protection, and compliance into a cohesive perspective of technology risk.

• Detect recurring trends in incident and vulnerability data to implement systemic solutions.

• Monitor key performance indicators and create dashboards and reports for the CTO, security leaders, and the Board of Directors.

• Minimize friction among engineering, security, product, legal, and compliance teams to ensure ongoing remediation efforts.

⛳️ Requirements

• Extensive experience in designing, implementing, or managing incident management, technology operations, security operations, or technology risk management systems within a complex enterprise setting.

• Demonstrated expertise in architecting and integrating incident management frameworks, RCA/post-mortem initiatives, communication protocols, and tracking systems across distributed engineering teams.

• Exceptional skill in converting complex technical data into dashboards, narrative briefings, and materials suitable for Board-level presentations.

• Capability to tackle ambiguous operational challenges, identify systemic root causes, and establish automated, sustainable mechanisms.

• Strong situational judgment, composure, and analytical thinking during high-severity incidents or urgent escalations.

• Proven ability to cultivate trusted relationships with engineering, operations, security, and executive teams.

• Proficiency in English as a working language is mandatory.

• Disclosure of any criminal convictions and completion of a criminal background check are required as part of the hiring process.

🏝️ Benefits

• Flexible work environment.

• Culture that celebrates performance.

• Opportunities to make an impact and advance your career.

• Flexible paid time off.

• Remote work policies.

• Stock options.

• Retirement plan contributions.

• Training and continuous learning opportunities.

• Health and wellness allowance.

• Volunteer time off.

• Employee interest groups and sponsored sports teams.

• Computer purchase program to acquire a personal MacBook.

• Enhanced parental leave.

• International mobility.

• Accommodations available upon request for candidates with disabilities.