Senior Trust & Safety Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and develop Rula's Trust & Safety initiative.

• Guarantee a secure and dependable experience for both patients and providers.

• Collaborate with technical and non-technical partners across Legal, Compliance, Clinical, Product, Engineering, and Business departments.

• Actively identify potential risks and create solutions prior to their impact on the marketplace.

• Manage complex, high-impact Strategy & Operations projects.

• Create sophisticated internal processes and enhance regulatory and safety standards at scale.

⛳️ Requirements

• Over 7 years of combined experience in program management and business operations within high-growth and/or mid-sized organizations.

• Demonstrated experience in leading multi-phase compliance or Trust & Safety regulatory programs from start to finish, including at least 6 months of hands-on involvement.

• A Bachelor's degree from an accredited four-year institution.

• Capability to convert strategic objectives into scalable systems, analytics, and operational plans across various stakeholder groups.

• Strong executive presence, with experience collaborating directly with senior leadership, promoting cross-functional alignment, and managing difficult discussions.

• Preferred: More than 2 years of experience in a highly regulated sector.

• Preferred: Familiarity with BI tools such as Looker, Hex, PowerBI, or Tableau.

• Preferred: Proven history of overseeing multiple business planning cycles and cross-functional regulatory projects from inception to completion.

• Must reside in the United States; currently, we are not hiring in Hawaii.

🏝️ Benefits

• Fully remote work environment.

• Competitive salary and benefits package.

• Medical, dental, vision, life, disability, and FSA/HSA options.

• Access to a 401(k) plan.

• Generous time-off policies, including two company-wide shutdown weeks each year.

• Paid parental leave available for all parents.

• Employee Assistance Program (EAP).

• Quarterly department stipend for team-building activities or in-person gatherings.

• Community and employee resource groups.

• Stipend for home office setup for new hires.

• $50 monthly stipend for internet or cell phone expenses.

• Year-round wellness initiatives.

• $50/month wellness stipend.

• Equity opportunities.