SRE Specialist

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Engage in Site Reliability Engineering with a primary emphasis on observability.

• Collaborate with various technology teams to map, comprehend, and monitor the entire chain of services and systems.

• Lead technical evaluations and discovery workshops alongside Infrastructure, Networking, Database, Cloud, Security, Development, Architecture, Integration, Middleware, API, and Systems teams.

• Map the architecture and dependency chain of critical systems.

• Develop comprehensive Service Mapping, which includes infrastructure, applications, integrations, APIs, databases, queues, external services, and other dependencies.

• Identify integration pathways and evaluate the impact of components on service availability.

• Connect technical components to their corresponding business services.

• Detect monitoring and observability deficiencies.

• Establish and execute an observability strategy encompassing metrics, logs, traces, events, digital experience, and availability.

• Create service-oriented monitoring to oversee complete transaction and integration flows.

• Determine reliability metrics such as SLIs, SLOs, and service availability.

• Develop dashboards, alerts, correlations, and diagnostic tools.

• Minimize MTTD and MTTR while expediting root-cause analysis.

• Participate in corporate projects from inception, ensuring suitable observability requirements are met.

• Foster the growth of the observability culture and advocate for best practices among technical teams.

⛳️ Requirements

• Bachelor’s degree or an equivalent higher education qualification.

• Understanding of application architecture and distributed systems.

• Familiarity with server infrastructure and operating systems.

• Knowledge of networks and communication protocols.

• Proficiency in databases.

• Familiarity with REST APIs and system integrations.

• Understanding of microservices.

• Knowledge of containers and Kubernetes.

• Familiarity with cloud and hybrid environments.

• Understanding of queues and messaging systems.

• Knowledge of load balancers, proxies, and gateways.

• Familiarity with DNS, HTTP/HTTPS, TCP/IP, and TLS protocols.

• Knowledge of APM and Distributed Tracing methodologies.

• Understanding of centralized log management and analysis.

• Familiarity with infrastructure metrics and monitoring techniques.

• Knowledge of Service Mapping and Dependency Mapping.

• Understanding of SLI, SLO, SLA, and Error Budget concepts.

• Familiarity with Incident Management and root-cause analysis.

• Intermediate-level English proficiency is preferred.

• Desirable experience with tools such as Datadog, Elastic Stack/Elasticsearch/Logstash/Kibana/Elastic Agent, Sensedia/API Management, Zabbix, OpenTelemetry, Prometheus, and Grafana.

🏝️ Benefits

• A supportive environment for learning and professional development.

• Performance evaluations and feedback aimed at continuous improvement.

• Meal and/or food allowances.

• Medical and dental insurance coverage.

• Partnerships with pharmacies providing discounts on medications.

• Childcare assistance as per current policy.

• Collaboration with SESC, offering a range of cultural and leisure activities.

• Partnerships for language and technology training, along with access to a course platform.

• Payroll-deducted loans at favorable rates.

• Financial education initiatives.

• Corporate University and tailored learning paths.

• Referral Program with potential rewards and bonuses.

• Group life insurance coverage.