Sr. Manager, Integration, Data & AI Platforms

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the enterprise integration architecture and delivery roadmap utilizing Dell Boomi.

• Lead the phased integration efforts between Salesforce and various systems including billing, clinical, ERP, payer, and contact center.

• Design and implement hospital EMR connectivity adhering to HL7 v2 and FHIR standards.

• Maintain a documented interface catalog that includes data flow, ownership, PHI classification, error handling, monitoring, and SLAs.

• Establish integration standards, manage versioning, environments, change control, testing, logging, alerting, and runbooks.

• Design and deliver the enterprise data platform on Google Cloud, incorporating BigQuery, transformation, and BI layers.

• Implement data governance, classification, access controls, lineage, retention, data quality monitoring, and audit evidence.

• Lead master data management initiatives for patients, prescribers, accounts, payers, and products.

• Provide reliable dashboards and self-service reporting while phasing out spreadsheet-based reporting.

• Oversee platforms and practices for AI agents and internal applications on Google Cloud.

• Deliver and manage production AI agents focused on order quality, patient and clinic communications, voice workflows, and revenue cycle automation.

• Assess emerging AI models, agent frameworks, and associated tools.

• Implement AI safety practices that include evaluation, human-in-the-loop review, prompt and model version control, observability, PHI boundaries, and documentation.

• Contribute to AI governance, training initiatives, vendor assessments, and the establishment of technical standards.

• Manage the Google Cloud environment, including IAM, networking, secrets, cost management, backup and recovery, and infrastructure-as-code.

• Ensure compliance documentation and evidence for HIPAA, SOC 2 Type II, PCI-scoped integrations, and 21 CFR Part 11 as applicable.

• Participate in vendor selection processes and manage relationships with vendors and implementation partners.

• Oversee and quality-review contractors and implementation partners; hire, develop, and lead a small IT team.

• Translate business challenges into a prioritized roadmap and present plans, trade-offs, and progress to stakeholders.

• Serve as the technical counterpart and backup to the Head of IT & Security.

• Achieve milestones for the interface catalog, Salesforce-billing integration, analytics platform, AI agents, EMR platform, ERP integrations, and SOC 2 readiness.

⛳️ Requirements

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent practical experience.

• Over 8 years of experience in enterprise integration, data, or application development within an IT organization.

• At least 2 years of experience leading technical staff, contractors, or managing a technical program from start to finish.

• Hands-on experience with an enterprise iPaaS; Dell Boomi is strongly preferred, with MuleSoft, Workato, or Informatica considered.

• Proficient in Python and SQL.

• Experience in building and operating production services on a major cloud platform; Google Cloud is preferred, with AWS or Azure being acceptable if willing to work in GCP.

• Practical experience in developing LLM-based applications or agents for production use, including orchestration, retrieval, tool use, evaluation, and observability.

• Familiarity with designing data warehouses and analytics platforms, including BigQuery, Snowflake, or Redshift, as well as modern transformation and BI tools.

• Experience managing protected health information or other highly regulated data.

• Knowledge of HIPAA technical safeguards and audit evidence expectations.

• Ability to work as a player-coach in a small company, building solutions, directing team members, and communicating with non-technical business leaders.

• Must verify identity and eligibility to work in the United States.

• Employment visa sponsorship is not available.

🏝️ Benefits

• Stock Options

• 90% employer-paid medical, dental, and vision insurance

• Company-paid Basic Life Insurance

• 401(k) retirement plan (Traditional and Roth)

• Competitive Paid Time Off

• Paid Holidays

• FSA (Flexible Spending Accounts)

• HSA (Health Savings Account)

• Employee Assistance Program through PEO