Specialty Operations Technician 2

This is a fully remote position, open to applicants in Arizona, +2 more states.

📋 Description

• Handle incoming calls from patients, providers, caregivers, and healthcare professionals about specialty medication orders, refills, prescription status, and pharmacy inquiries.

• Reach out to prescribers for clarification on prescriptions and to obtain necessary documentation.

• Input and manage prescription orders and related information within pharmacy systems.

• Assist pharmacists in the preparation and dispensing of specialty medications.

• Support patients with specialty pharmacy processes, coordinating refills, and adherence programs.

• Work collaboratively with providers, pharmacists, and internal teams to guarantee timely delivery of medications and optimal patient care.

• Ensure adherence to pharmacy regulations, HIPAA requirements, accreditation standards, and company policies.

• Address routine operational and customer service challenges, escalating complex issues as needed.

• Maintain expected levels of productivity, quality, and service.

• Engage in departmental initiatives, training, and efforts for process enhancement.

⛳️ Requirements

• Current Pharmacy Technician license in the state of residence (Arizona, Florida, Ohio, or Texas), as mandated by state law.

• National Pharmacy Technician Certification (PTCB/CPhT or ExCPT) is required.

• Proficiency in Microsoft Office applications, particularly Outlook.

• Capability to learn and navigate various systems and platforms, including Teams, SharePoint, and other pharmacy technology applications.

• Strong attention to detail, excellent organizational skills, and a focus on customer service.

• Ability to work autonomously while managing multiple priorities effectively.

• Must be willing to work overtime as required to meet business needs and operational demands.

• Minimum internet speed of 25 Mbps for downloads and 10 Mbps for uploads is necessary.

• A dedicated workspace free from interruptions to safeguard member PHI/HIPAA information is essential.

🏝️ Benefits

• Medical benefits

• Dental benefits

• Vision benefits

• 401(k) retirement savings plan

• Paid time off

• Company holidays

• Personal holidays

• Paid parental leave

• Paid caregiver leave

• Short-term disability

• Long-term disability

• Life insurance

• Home/Hybrid Home-Office work arrangement

• Occasional travel to Humana offices for training or meetings

• Opportunities for professional training and process improvement