Senior Client Operations Analyst

This is a fully remote position, open to applicants in Texas.

📋 Description

• Foster relationships with health plan partners through timely and precise follow-up on client inquiries

• Address ad-hoc reporting and deliverables for both internal and external stakeholders

• Extract data and perform comprehensive analysis

• Manage client marketing materials, ongoing metrics, and provide support for client calls

• Accurately document notes and follow-up items

• Ensure that deliverables are submitted punctually in accordance with client specifications

• Provide support for one or more complex, high-volume national clients

• Design and execute strategic programs and projects that align with healthcare business goals

• Work with leadership to establish program objectives, scope, and success criteria

• Lead cross-functional project teams throughout the entirety of the project lifecycle

• Collaborate with internal teams to fulfill client program objectives

• Conduct regular meetings with internal stakeholders and clients

• Organize and present key performance indicators (KPIs)

• Execute client service level agreements (SLAs) for reports, deliverables, and member feedback

• Aid in reconciliation efforts to ensure compliance with SOW requirements

• Document client meetings, including data entry, meeting minutes, and action items

• Supervise client marketing materials and direct mail initiatives

• Evaluate success and complete ad-hoc reporting assignments

• Perform quality assurance and data manipulation as per client requirements

• Communicate updates and escalations to both internal stakeholders and clients

• Submit and monitor tickets for client requests

• Track, document, and formulate responses for member grievances

• Provide account coverage for the Client Success Executive or Manager

⛳️ Requirements

• Bachelor’s degree or an equivalent combination of relevant training and experience

• Minimum of 2 years of relevant work experience

• Intermediate to advanced proficiency in Excel

• Familiarity with Google Suite (Gmail, Sheets, Slides)

• Strong verbal and written communication skills

• Client-facing experience is preferred but not mandatory

• Ability to work independently in a remote, fast-paced environment

• Experience managing multiple work commitments and effectively prioritizing tasks

• Willingness to seek clarification in unfamiliar situations

• Ability to collaborate efficiently with cross-functional teams

• Remote position based in the US, with some travel required

🏝️ Benefits

• Medical coverage

• Dental coverage

• Vision coverage

• Paid time off

• Retirement savings options

• Wellness programs

• Additional resources supporting physical, emotional, and financial well-being

• CVS Health bonus, commission, or short-term incentive program on top of base pay