Director, Global Repair Center Operations

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Define and execute the global strategy for repair centers, encompassing network architecture, regional capabilities, governance, decision-making rights, and a long-term roadmap.

• Develop and enhance a unified operating model across the United States, APAC, and EMEA regions.

• Formulate plans for capacity, capabilities, workforce, and capital that align with commercialization, geographic growth, and installed-base expansion.

• Provide leadership to regional repair center heads and cultivate high-performing teams.

• Define roles, responsibilities, and handoffs among repair center operations and cross-functional partners.

• Manage the complete repair process from receipt and diagnosis to testing, quality assurance, and return to inventory.

• Standardize repair methodologies, technical work instructions, tools, testing procedures, acceptance criteria, and escalation routes.

• Identify and eliminate bottlenecks impacting repair cycle times, backlogs, FRU availability, and service parts.

• Optimize the pools of repairable parts, inventory placement, reverse logistics, asset recovery, and redeployment strategies.

• Design and implement a comprehensive global performance management system while overseeing operational KPIs.

• Transform operational data into actionable insights, executive reports, and decisions regarding resource allocation and investments.

• Develop operating plans, budgets, workforce strategies, and capital needs.

• Utilize Lean methodologies, problem-solving techniques, continuous improvement practices, as well as digital and automation strategies.

• Establish standardized workflows, tiered operating reviews, visual management systems, business continuity plans, and risk management strategies.

• Collaborate with Quality, Service Engineering, Product Development, Supply Chain, Field Service, and regional stakeholders.

• Communicate priorities, performance metrics, risks, trade-offs, and decisions to senior leadership.

• Cultivate leadership across diverse cultures and regions while promoting a responsible global repair center community.

⛳️ Requirements

• Bachelor's degree in engineering, operations, supply chain, business, or a related technical field.

• A minimum of 10 years of progressive leadership experience in repair centers, depot repair, manufacturing, supply chain, technical operations, or a related complex operations setting.

• Proven experience in developing strategies and managing multi-site operations within a regulated, technical, or high-reliability environment.

• Demonstrated success in building or significantly expanding operational capabilities, organizations, or service networks.

• Experience in enhancing repair turnaround times, parts availability, backlogs, productivity, quality, and cost through structured performance management.

• Proficiency in defining KPIs, establishing operating rhythms, and driving accountability for measurable business outcomes.

• Experience with capacity planning, workforce management, budgeting, capital planning, and operational performance oversight.

• Proven ability to influence and lead across Quality, Engineering, Supply Chain, Field Service, Commercial, and regional partners.

• Strong skills in executive communication, problem-solving, change leadership, and talent development.

• Travel: 50% travel required; both domestic and international.

• Preferred: Advanced degree in engineering, operations, supply chain, or business.

• Preferred: Experience in surgical robotics, medical devices, capital equipment, aerospace, semiconductor equipment, or another complex regulated technology sector.

• Preferred: Global leadership experience spanning multiple regions.

• Preferred: Familiarity with global repair networks, regional spare parts pools, reverse logistics, lifecycle management, and product change campaigns.

• Preferred: Knowledge of Lean, Six Sigma, reliability engineering, digital work instructions, repair analytics, or automation.

🏝️ Benefits

• Inclusive work environment

• Equal opportunity employment

• Accommodations during the interview process for applicants with disabilities

• Opportunities for domestic and international travel (50% travel required)