Insurance Inspection Operations Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary contact for field consultants and clients via the company phone line.

• Manage the shared email inbox, responding to and delegating inquiries from field consultants and clients.

• Support Regional Operations Managers and other team members with various administrative tasks.

• Oversee inspections to ensure they are completed in a timely manner.

• Keep precise records as required by the company.

• Log communications in company platforms to ensure transparency.

• Gather statistics and generate reports for management review.

• Collaborate with clients, contractors, and internal team members to foster positive relationships.

• Guarantee the prompt completion of administrative responsibilities.

• Carry out additional related tasks as assigned.

⛳️ Requirements

• Previous experience in Client Services, Field Management, or the insurance inspection sector is required.

• Skilled in using customer relationship management (CRM) software and other pertinent tools.

• Strong oral and written communication abilities.

• Exceptional customer service and contractor relationship skills.

• A positive and enthusiastic demeanor.

• Excellent organizational capabilities.

• Proficient in Microsoft Office.

• Capable of managing multiple tasks simultaneously.

• Ability to work collaboratively in a team environment and follow directions from management and supervisors.

• Competent in reading and interpreting documents such as procedure manuals, work instructions, and software manuals.

• Ability to compose routine reports and correspondence.

• High school diploma or general education degree (GED) is required; a college degree is preferred.

🏝️ Benefits

• Eleven paid company holidays.

• 401K plan.

• Health care benefits, including dental and vision coverage.

• Personal time and vacation days accrued based on length of service with the company.

• For the first two years, start with 80 hours of paid time off (PTO).

• Opportunities for career advancement are available.

• Fully remote work environment.