Specialty Care Patient Engagement Team Lead

This is a fully remote position, open to applicants in New York.

📋 Description

• Oversee the Patient Engagement Enablement Team and report to the Lead of Specialty Care Patient Solutions Strategy and Enablement

• Collaborate with Patient Engagement leadership to convert strategy and priorities into actionable guidance for the Enablement Team

• Build a high-performing organization through strategic talent planning, career development, performance management, recruitment, evaluations, compensation, and diversity initiatives

• Ensure that field teams are equipped with the necessary tools, content, training, and technology to effectively engage patients, caregivers, and essential stakeholders

• Assist in developing communication strategies and managing change for major initiatives and organizational transformations

• Supervise the strategy and execution of GTM Excellence, MLR/RC cycles, targeting and territory models, as well as program governance

• Align GTM Excellence strategies and tactics with the lifecycle stages of each program

• Ensure timely launch of go-to-market deliverables and tactics while addressing any timeline risks

• Manage digital solutions such as Polaris, Pharmlogic dashboards, and tools for both field and patient use

• Direct the Enablement Team’s involvement in AI strategy and prioritize the AI roadmap

• Guarantee that digital and AI capabilities are launched on schedule and are consistently refined based on field feedback

• Advocate for a data and analytics discipline, coaching the team to produce and utilize data-driven insights

• Ensure that KPIs, dashboards, and performance reports are defined and consistently updated across Patient Engagement programs

• Review analyses and insights prior to their contribution to strategic decisions

• Provide reporting and actionable insights to Patient Engagement and Patient Solutions leadership

• Lead cross-functional initiatives alongside brand/marketing, Patient Solutions Enablement, IIS, Digital, GCET, and other collaborators

• Enhance collaborative efforts across Patient Solutions and CFC teams

• Focus on continuous improvement projects, processes, and resource allocation

• Maintain training roadmaps with GCET to ensure that field and program teams are prepared as capabilities are introduced

⛳️ Requirements

• Minimum of 8 years of combined experience in the pharmaceutical or biotech industry, covering Patient Engagement, enablement/operations, patient or consumer marketing, and field enablement

• Demonstrated experience in people leadership, with a history of managing a high-performing organization

• Proven success in leading enablement functions that enhance capabilities driving field and program execution

• Experience in developing launch plans and facilitating successful product and/or team launches from inception to execution

• Background in leading within matrix organizations, including the ability to lead without direct authority

• Capability to manage both direct and indirect reports

• Strong proficiency in data, analytics, and reporting

• Experience in shaping or deploying AI-enabled tools or digital capabilities in a commercial or patient engagement setting

• Ability to influence critical stakeholders both internally and externally

• Excellent planning, prioritization, and organizational project management skills

• Proven project management expertise, with the ability to manage multiple projects with varying timelines simultaneously

• Strong interpersonal, written, and verbal communication skills

• Experience supporting leaders in communication strategy and change management for large-scale initiatives

• Strong executive presence and presentation abilities

• Experience in communicating with senior leadership and cross-functional audiences

• Sound judgment and a commitment to high ethical standards

• Familiarity with headquarters operations, with demonstrated experience working across various cross-functional HQ departments, teams, and business units (preferred)

• Experience leading distributed, cross-disciplinary teams towards a unified strategic goal (preferred)

• Experience in shaping strategy for specialty care patient engagement (preferred)

• Advanced degree (preferred)

• Candidates must possess authorization to work in the U.S. for any employer

• U.S. work visa sponsorship is not available now or in the future

• Position requires permanent work authorization in the United States

🏝️ Benefits

• 401(k) plan with Pfizer Matching Contributions

• Additional Pfizer Retirement Savings Contribution

• Paid vacation, holidays, and personal days

• Paid caregiver/parental and medical leave

• Medical, prescription drug, dental, and vision coverage

• Bonus target of 22.5% of base salary through Pfizer’s Global Performance Plan

• Eligibility to participate in Pfizer’s share-based long-term incentive program

• Relocation assistance may be available based on business needs and/or eligibility