Specialty Care Patient Engagement Team Lead

This is a fully remote position, open to applicants in New York.

📋 Description

• Direct the Patient Engagement Enablement Team, reporting to the Specialty Care Patient Solutions Strategy and Enablement Lead.

• Convert Patient Engagement strategy and priorities into actionable guidance for the Enablement Team.

• Establish, lead, and nurture a high-performing enablement organization.

• Manage tools, content, training, and technology for Patient Engagement field teams.

• Facilitate communication strategies and change management for significant initiatives and organizational transitions.

• Supervise the GTM Excellence strategy and its implementation, encompassing MLR/RC cycles, targeting, territory models, and program governance.

• Align GTM Excellence strategies and tactics with the lifecycle stages of each program.

• Ensure that Go-To-Market initiatives, deliverables, and tactics are launched on schedule.

• Guide the development of digital capabilities and AI strategy roadmaps.

• Oversee digital solutions such as Polaris, Pharmlogic dashboards, and tools for both field and patient use.

• Lead collaborative efforts on AI strategy and prioritize AI roadmaps.

• Advocate for data and analytics practices while mentoring the team on deriving insights from data.

• Ensure the consistency of KPIs, dashboards, and performance reporting across Patient Engagement programs.

• Review analyses and insights prior to strategic decision-making.

• Provide reporting and actionable insights to Patient Engagement and Patient Solutions leadership.

• Drive cross-functional initiatives to enhance productivity, efficiency, and outcomes.

• Eliminate silos and foster a cohesive, patient-centric operating model.

• Focus on continuous improvement projects, processes, and resources.

• Collaborate with GCET to ensure training is appropriately tailored and maintain training roadmaps.

⛳️ Requirements

• Over 8 years of combined experience in the pharmaceutical or biotech industries, covering Patient Engagement, enablement/operations, patient or consumer marketing, and field enablement.

• Proven leadership experience with a history of managing a high-performing organization.

• Demonstrated success in leading enablement functions that enhance capabilities for field and program execution.

• Experience in developing launch plans and driving successful product and/or team launches from conception to execution.

• Background in leading within matrix organizations, including the ability to lead without formal authority, and manage both direct and indirect reports.

• Strong proficiency in data, analytics, and reporting.

• Experience in shaping or implementing AI-enabled tools or digital capabilities in a commercial or patient engagement setting.

• Ability to influence crucial stakeholders both internally and externally.

• Effective skills in planning, prioritization, and organizational project management.

• Strong project management capabilities, with the ability to handle multiple short- and long-term projects concurrently.

• Excellent interpersonal, written, and verbal communication skills.

• Experience in supporting leaders with communication strategies and change management for large-scale initiatives.

• Strong executive presence and presentation abilities.

• Sound judgment and high ethical standards.

• Advanced degree is preferred.

• Candidates must possess the necessary authorization to work in the U.S. for any employer.

• Permanent work authorization in the United States is required.

• U.S. work visa sponsorship is not available now or in the future.

🏝️ Benefits

• 401(k) plan with matching contributions from Pfizer.

• Additional retirement savings contributions from Pfizer.

• Paid vacation, holidays, and personal days.

• Paid caregiver/parental leave and medical leave.

• Comprehensive medical, prescription drug, dental, and vision coverage.

• Bonus target of 22.5% of base salary through Pfizer’s Global Performance Plan.

• Eligibility to participate in Pfizer’s share-based long-term incentive program.

• Relocation assistance may be provided based on business needs and/or eligibility.