Specialty Care Patient Engagement Director

This is a fully remote position, open to applicants in New York.

📋 Description

• Transform Patient Engagement and brand strategy into effective go-to-market plans.

• Create strategies to launch, develop, or enhance Patient Engagement programs and capabilities.

• Customize GTM frameworks for pre-launch, launch, growth, and maturity stages.

• Develop and uphold SOPs, call guides, guardrails, training materials, and patient education resources.

• Act as a representative for Patient Engagement in Review Committee/MLR processes.

• Submit resources for Review Committee evaluation and facilitate efficient approvals.

• Collaborate with Legal and Compliance on permissions, approvals, and documentation.

• Load, tag, maintain, and ensure accessibility of approved resources across content and resource platforms.

• Create targeting models for customer/accounts and patient populations.

• Establish and maintain segmentation and tiering criteria.

• Lead territory mapping, workload analysis, and alignment recommendations.

• Design territory alignment, call planning, and multichannel engagement models.

• Monitor the effectiveness of field force and provide patient-facing teams with approved tools and materials.

• Enhance coordination among Patient Engagement, Sales, KADs, Medical, Access and Reimbursement, and other customer-facing teams.

• Assist in planning for Year Beginning, Mid-Year, and POA meetings.

• Define KPIs, metrics, reporting dashboards, field technology, and related tools.

• Shape requirements for dashboards and reporting on targeting effectiveness, channel performance, and program productivity.

• Provide performance insights and suggest strategic or execution modifications.

• Transform execution data into strategic narratives for leadership and brand marketing.

• Foster team competencies and empower leaders to coach accordingly.

• Serve as a liaison among Marketing, Sales, Patient Solutions, Medical, Legal, Compliance, Digital, and other functions.

• Develop internal training materials and aid in tactical-plan implementation.

• Support training and enablement for Patient Engagement field teams.

• Maintain the scope and guiding principles of Patient Engagement.

⛳️ Requirements

• Over 8 years of combined experience in the pharmaceutical industry, encompassing consumer marketing, operations, and strategy.

• Proven history of leadership and high performance.

• Experience in leading teams within a matrix organization.

• Capability to manage both direct and indirect reports with authority.

• Ability to influence key internal and external stakeholders.

• Established executive communication skills and leadership attributes.

• Strong planning, prioritization, and organizational skills for projects.

• Excellent project management capabilities with the ability to handle multiple short-term and long-term projects simultaneously.

• Record of leading and managing complex programs and teams.

• Strong strategic skills, including the ability to identify and address significant strategic challenges.

• Ability to balance immediate needs with a long-term vision.

• Strong interpersonal abilities.

• Exceptional written, verbal communication, and presentation skills.

• Good judgment and a commitment to high ethical standards.

• Candidates must be authorized to work in the U.S. by any employer.

• Permanent work authorization in the United States is mandatory.

• U.S. work visa sponsorship is not available now or in the future.

• Willingness to travel up to 25%.

🏝️ Benefits

• Global Performance Plan with a target bonus of 20.0% of base salary.

• Share-based long-term incentive program.

• 401(k) plan featuring Pfizer Matching Contributions.

• Additional Pfizer Retirement Savings Contributions.

• Paid vacation, holidays, and personal days.

• Paid caregiver/parental leave and medical leave.

• Comprehensive medical, prescription drug, dental, and vision coverage.

• Relocation assistance may be available based on business needs and/or eligibility.