Director, Core Infrastructure

This is a fully remote position, open to applicants in Alabama, +47 more locations.

📋 Description

• Deliver strategic direction, governance, and advancement of the organization's infrastructure ecosystem.

• Spearhead the strategy for end-user computing, identity and access management, cloud platforms, service operations, cybersecurity enablement, and disaster recovery.

• Develop enterprise standards, policies, and long-term roadmaps for device lifecycle management and workforce technology.

• Oversee the identity and access management strategy, controls, and standards.

• Lead ITIL-based service management initiatives and enhance incident, request, and support service delivery.

• Define the enterprise device and digital workplace strategy, encompassing endpoint technologies, operating platforms, productivity tools, and modern workplace capabilities.

• Manage infrastructure security operations, vulnerability management, endpoint protection, incident response, remediation, and compliance activities.

• Guide infrastructure response to major security incidents and cyber events.

• Formulate and direct Azure cloud infrastructure strategy, governance, capacity planning, performance, resilience, and cost optimization.

• Lead strategies for disaster recovery and technology resilience, including preparedness, testing, and ongoing improvement.

• Analyze infrastructure, security, and service performance data and conduct gap analyses for reports and roadmaps.

• Lead and nurture a team and external partners.

• Manage budgets, contracts, service agreements, vendors, licensing, and managed services related to infrastructure, support, and security operations.

⛳️ Requirements

• Advanced degree in Information Systems, Computer Science, or a related field is preferred, or equivalent experience is required.

• 10-12+ years of progressive experience in IT infrastructure and operations, including responsibilities for endpoint management, identity, and user support.

• 3-5+ years in a leadership capacity within a nonprofit, philanthropic, or mission-driven global organization is preferred.

• Proven track record in IT service management, including help desk operations, ITIL-based processes, and infrastructure support for a distributed workforce.

• Hands-on expertise with Microsoft 365, Entra ID, Intune, and Azure infrastructure services (compute, storage, networking, identity).

• Demonstrated experience in security operations, including vulnerability management, endpoint protection, and incident response, as well as collaboration with security leadership or CISO functions.

• Experience in designing and testing disaster recovery and backup solutions for cloud and hybrid environments.

• Strong vendor and project management experience, with the ability to achieve results through external partners and internal teams.

• Commitment to RPA's Mission and Values.

• Applications should include a cover letter detailing interest and qualifications along with a resume.

• Some travel may be required.

🏝️ Benefits

• Health coverage

• Retirement benefits

• Paid sick leave

• Vacation and holidays

• Tuition reimbursement

• Access to professional development resources